Experience

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  Northrop grumman corporation

  Jun 1998 - Aug 1999

  Technographer

  *Aided group facilitation by using Groupware software in the Operational Process Improvement Office at the Defense Information Systems Agency. *Authored after action report deliverables for the client.

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  Booz allen hamilton

  Feb 1999 - Jan 2004

  *Managed online content for the Distance Training Technology Project (DTTP) and collaborated with PL/SQL developers to design, write, test, and update code.*Served as primary point of contact between the client and the firm’s DBA and Dev teams. *Established workflow for requesting, creating, editing, publishing, and retiring web content.*Key contributor in the migration of two legacy websites into a newly created portal space.*Performed requirements gathering and ensured all content complied with government standards. Show less

  • Content Manager

    Aug 2002 - Jan 2004

  • PL/SQL Developer

    Sept 2000 - Aug 2002

  • Helpdesk Specialist

    Feb 1999 - Sept 2000
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  Nase public affairs

  Apr 2011 - Dec 2016

  Program manager

  *Responsible for establishing and maintaining mutually beneficial relationships with key local community leaders in the southern Wake county region.*Organized, hosted and photographed ground breaking ceremonies, open houses, blood drives and food collections.*As Music Coordinator for three years, scheduled and accommodated nearly 30 local artists performing at a three-day festival with over 5,000 attendees.*Initiated a regional program to honor local teachers annually through a Teacher Appreciation Night.*Managed the production of promotional materials and oversaw distribution through appropriate channels. Show less

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  North carolina state university

  Aug 2012 - May 2014

  Instructor

  *Lead four classes of 24 students as a graduate student instructor within the university’s Communications Department.*Created lesson plans to teach critical listening, presentation skills and persuasive reasoning.*Served as a mentor/model to students and resolved individual concerns.*Tested comprehension and application skills through activities, speeches and exams.*Received ‘Excellent’ marks from faculty and students in performance reviews.

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  National ms society

  Jan 2015 - Jun 2015

  Program manager

  * As a volunteer, managed comprehensive volunteer recruitment and training for the Multiple Sclerosis Society, aligning volunteer skills with organizational needs. * Coordinated and executed various events, including fundraisers and awareness campaigns, by overseeing volunteer tasks and logistics. * Revamped the organization's website to feature past events, improving visitor engagement and awareness prominently.* Instituted a volunteer recognition program, acknowledging individual efforts and reinforcing the value of volunteer service.*Enhanced volunteer training and support, resulting in improved performance and advocate presentation skills. Show less

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  Global knowledge

  Jun 2015 - Dec 2018

  * Championed the full lifecycle of proprietary course development, including initiation, planning, execution, and closure, with a focus on billing accuracy and financial control. * Facilitated weekly cross-regional status meetings with partners, internal teams, and subject matter experts, fostering global collaboration and stakeholder engagement.* Developed MS Project templates streamlining the course creation process, significantly reducing development timeframes.* Collaborated with finance to ensure timely vendor payments and with operational teams for efficient courseware production.* Established contracts with vendors to support educational content development, reinforcing Global Knowledge's market offerings. Show less * Empowered Marketing executives to prepare and adjust effectively by introducing Agile principals into backlog and capacity planning.* Increased brand awareness by managing the company’s highest lead generating project; the IT Skills and Salary Survey. Gathered input from over 6,000 IT professionals world-wide.* Provided customer satisfaction insight by working closely with Market intelligence, IT staff and external partner to implement new analytics software.* Standardized and quantified prioritization by introducing prioritization matrix based on project management best practices. Show less

  • PMO, Project Manager

    Aug 2016 - Dec 2018

  • Marketing, Project Manager

    Jun 2015 - Aug 2016
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  Lenovo

  Feb 2019 - Jul 2019

  Managed services, project manager

  * During a six month contract, managed full lifecycle of Asset Recovery Services projects, ensuring precise planning, scheduling, and execution for timely and efficient service delivery. * Fostered robust client relationships by tailoring communication strategies to their unique needs, thereby enhancing satisfaction and retention.* Successfully transitioned a key process from an external vendor to an internal team, resulting in significant cost savings for the company.* Streamlined operational efficiency by internalizing service offerings, reducing dependencies, and cutting expenses.* Leveraged Salesforce to track project performance, improving the accuracy of real-time reporting and milestone achievement. Show less

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  Red hat

  Aug 2019 - now

  Global partner ecosystem, program manager

  * Drive the formation and strengthening of relationships within the Global Partner Ecosystem, ensuring partners are effectively enabled and supported in selling and delivering products. * Collaborate with sales leadership to craft and implement sales incentive programs, enhancing partner engagement and driving significant deal closures. * Provide comprehensive enablement and training for new partners, optimizing their ability to support resellers and customers.* Execute process improvements enabling sales team members to secure contra funding, streamlining operations, and enhancing team efficiency.* Develop a tracking and reporting system for all deals and results, providing senior leadership with valuable insights into the effectiveness of the partner sales enablement program. Show less