Marzena Mroczek

Marzena mroczek

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location of Marzena MroczekCracow Metropolitan Area
Phone number of Marzena Mroczek+91 xxxx xxxxx
Followers of Marzena Mroczek193 followers
  • Timeline

    Jun 2012 - Jul 2018

    PMO, Administrator Projektu

    Sygnity S.A.
    Aug 2018 - Jan 2024

    Subdepartment Manager w Comarch

    Comarch
    Kraków, Woj. Małopolskie, Polska
    Current Company
    Feb 2024 - now

    Customer Support Coordinator

    Comarch Telecommunications
  • About me

    Customer Support Coordinator (Comarch)

  • Education

    • Uniwersytet jagielloński w krakowie

      2003 - 2008
      Magister (mgr) filologia rosyjska
  • Experience

    • Sygnity s.a.

      Jun 2012 - Jul 2018
      Pmo, administrator projektu
    • Comarch

      Aug 2018 - Jan 2024

      Subdepartment Manager (Telco Sector) coordinating work of support team.

      • Subdepartment Manager w Comarch

        Dec 2019 - Jan 2024
      • Koordynator Projektów

        Aug 2018 - Nov 2019
    • Comarch telecommunications

      Feb 2024 - now
      Customer support coordinator

      Leading problems and issues solving according to SLA and ITIL approach,Reporting to the stakeholders at different levels and keeping Customer well informed; resolving compliants and delivering solutions to escalated problems,Reporting on progress of declared improvements and bug-fixing,Controlling the proper flow of solving incidents and problems.I still expand my knowledge and experience in areas of software testing, test cases describing, bugs reproducing and system problems analyzing. Show less

  • Licenses & Certifications

    • Prince2 foundation

      Apmg international
      Jul 2012
    • Dobre praktyki zarządzania usługami it - itil 4 (szkolenie)

      Comarch
      Oct 2019
    • Scrum z elementami kanban (szkolenie)

      Comarch
      Sept 2022