Experience

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  Echostar satellite services l.l.c.

  Aug 2000 - Feb 2001

  Technical customer service representative

  • Responsible for customer service in all areas• Duties included answering customer queries, troubleshooting equipment and providing detailed information on billing• Processed credit card transactions

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  Public service credit union

  Feb 2001 - Oct 2005

  Member service representative

  •Processed all teller transactions and functions associated with position •Served as back up office supervisor in their absence•Balanced all vaults, ATM’s on a daily basis•Trained all new staff•Handled loan requests, new accounts, and other assorted duties as needed

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  Paragon solution network

  Aug 2005 - Nov 2006

  Mortgage consultant

  •Demonstrated multiple financial solutions to varied clients•Entered client information into database

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  Active interest media

  Apr 2007 - Jul 2008

  Office manager

  • Executive Support to the Regional Managers and Production Team• Payroll approval, holiday and vacation accrual• Sell and process Editorial/Ad Reprint orders• Provide customer/client support for the department/division such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries• Office duties, order supplies, coordination of calendars, organization

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  Medianews group, interactive

  Sept 2008 - May 2013

  • Primary customer contact and support for regional support• Provided proactive support solutions to our valued customers• Built and sustained relationships through accountability, integrity and communication• Help desk support using the LANDesk and ServiceDesk systems• Communicating with various teams to maintain quality support to customers• Troubleshooting various systems used to support multiple web sites and their functionality• CSS troubleshooting• 24/7 On call support Show less • Primary customer contact and support for regional support• Provided proactive support solutions to our valued customers• Built and sustained relationships through accountability, integrity and communication• Help desk support using the LANDesk and ServiceDesk systems• Communicating with various teams to maintain quality support to customers• Troubleshooting various systems used to support multiple web sites and their functionality• CSS troubleshooting• 24/7 On call support Show less

  • Online Support Specialist II

    Mar 2011 - May 2013

  • Online Support Specialist

    May 2010 - Mar 2011

  • Campaign Analyst

    Sept 2008 - May 2010
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  Adtaxi

  May 2013 - Jan 2020

  AdTaxi is among the first publisher owned digital ad networks. By designing custom digital solutions for brand advertisers, AdTaxi puts your message in front of customers ready to buy. AdTaxi’s digital solutions include traditional display, native, C-TV, mobile, social, email, video, and search.• Responsible for day-to-day maintenance of specific agencies & client accounts.• Expertise in mobile, video, display, email, search and social media across the advertising space.• Manage complex campaigns across multiple ad servers while ensuring performance and revenue goals via diverse platforms including: The Trade Desk, AppNexus, Signal, El Toro, TotalAudience, TubeMogul, Jump Tap, Mojiva, TruMeasure, Factual, DFP, Yahoo APT.• Understand advertiser goals, market position and expectations while working with digital sales specialists in applying data to a tailored digital strategy.• Implement tracking in order to report any relevant user interaction with an advertiser site employing an advanced understanding of Signal tag management, jQuery, data and events.• Utilize internal reporting and analytics tools to make sound decisions that influence the improvement of client conversion rates month over month.• Monitor, manage, report status and resolve issues as needed.• QA, troubleshoot & traffic HTML5, JavaScript, VAST, Mobile and Rich Media assets.• Troubleshoot live issues on client site, reconcile data discrepancies, and communicate solutions to clients throughout campaign lifecycle.• Adjust tag macros across multiple platforms. Show less • Traffic, monitor and provide quality assurance for digital ad campaigns for Digital First Media Properties.• Responsible for campaign build and execution for all display, mobile, video, email, chat, and proxy orders.• Communicated and coordinated with account sales teams to ensure timely & accurate campaign setup.• Troubleshot creative and technical issues that affect tracking, implementation and reporting.• Worked cohesively with 3rd party vendors, ad exchange networks and graphic designers for overallcampaign efficiencies.• Setup and manage email marketing campaigns. Show less • Prepared comprehensive national digital media strategies using display, mobile, video & email marketing to meet client's marketing objectives.• Provided proactive support solutions to our valued customers.• Developed relationships with national sales representatives, third party agencies, local operations contacts, technology vendors and clients across the country.• Administered to multiple client’s campaign needs simultaneously and promptly, providing detailed analysis of each aspect of a campaign; making optimization suggestions and recommendations to ensure we met the goals and objectives of the client.• Managed campaigns through a simultaneous transition from APT to DFP and the redesign of all sites’templates. Show less

  • Programmatic Campaign Manager

    Apr 2015 - Jan 2020

  • Ad Operations / Fulfillment Specialist

    Aug 2014 - Apr 2015

  • National Sales Campaign Manager

    May 2013 - Jul 2014
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  Acceleration

  Jan 2020 - now

  Technology consultant

  • Serve as a first tier support contact and internal support escalation point for clients using the Google Marketing and Publisher platforms.• Provides support such as advanced and sophisticated troubleshooting questions, technical pre-sales, product implementation and training, consulting, project- and escalation management and custom development to clients.• Primary day-to-day technical contact for our client base, providing prompt, professional consultative support, and service to ensure a high level of customer satisfaction.• Partner with the Business Development and Account Management teams to scope and collect clientrequirements, provide guidance on best practices, and apply technology and product knowledge toaddress customer's business and technology needs.• Collaborate with internal and external technical and developer teams to drive communication, prioritization, analysis, and resolution of customer challenges and issues.• Maintain industry, Google product, and customer knowledge to provide successful ad managementoperational and technical consultation. Show less