Experience

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  Vijaya bank

  Jun 1983 - Nov 2018

  Throughout my time at this company, I showcased my proficiency in devising strategic plans and crafting policies, which resulted in continuous growth in revenue and profits. I effectively established business objectives for the bank and oversaw regional progress to ensure targets were met. Furthermore, I was instrumental in creating and launching various Deposit Schemes that significantly contributed to the bank's growth.In my previous role as a Regulatory Compliance and Government Relations professional, I oversaw the Customer Grievance Redressal cell as a Nodal Officer. My responsibilities included monitoring and resolving customer grievances across different levels. Show less As an Assistant General Manager, I was heading various departments such as the Merchant Banking Division, Bancassurance Cell, and Government Banking Division. I formed beneficial partnerships with top insurance firms and also introduced and promoted Prime Minister's Insurance Schemes like Jeevan Jyoti Bima Yojana, Suraksha Bima Yojana, Atal Pension Yojana, Centralised Pension Processing Cell, DP Cell, and others that contributed to the success of the Bancassurance Division.Additionally, I played a key role in several significant initiatives, such as the implementation of government savings programs like PPF, Senior Citizens Savings Scheme, etc. I successfully managed the Centralized Pension Payment Cell (CPPC) with no customer complaints, elevating service quality. Additionally, I served as a Debenture Trustee for corporate organizations to ensure adherence to SEBI regulations. Show less

  • Deputy General Manager (Retired)

    Apr 2018 - Nov 2018

  • Assistant General Manager

    Nov 2014 - Mar 2018

  • Assistant General Manager

    Jan 2014 - Oct 2014

  • Chief Manager

    Jan 2011 - Jan 2014

  • Senior Branch Manager

    Jun 1983 - Jan 2011
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  Iifl samasta finance limited

  Aug 2021 - Aug 2022

  Assistant vice president

  While serving in this position, I took charge of providing support to the Vice President in various aspects of the organization's operations, including strategic planning, financial management, and leadership of key initiatives. Additionally, I developed and implemented initiatives to drive organizational growth and success. I also oversaw financial management activities, including budgeting, forecasting, and financial analysis and represented the organization in meetings with external stakeholders, partners, and clients.During this process, I successfully led the development of strategic plans, guiding teams from different departments to meet business goals and boost revenue. Secured more than Rs. 2,500 crores in funding from various banks and financial organizations, streamlining company processes for improved efficiency. Show less

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  Iifl samasta finance limited

  Sept 2022 - Sept 2023

  Internal ombudsman at iifl samasta finance limited, bangalore

  In this tenure, my responsibilities encompass various aspects of internal ombudsman including managing and leading a team of Customers’ Grievance professionals, ensuring compliance with established policies and procedures, and fostering a culture of fairness, transparency, and accountability within the organization. Throughout this initiative, I adeptly handled intricate customer complaints within the required timeframes, consistently achieving high resolution rates. I ensured strict compliance with regulations and internal policies, minimizing compliance risks and maintaining a spotless record with no penalties. I conducted thorough investigations to pinpoint the underlying reasons for complaints and implemented corrective measures to prevent future occurrences. I communicated effectively with internal teams, external regulators, and customers to address concerns promptly. Additionally, I spearheaded efforts to improve internal processes and workflows, leading to a significant decrease in overall complaint volume. Show less