Experience

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  Posnet computers

  Mar 1994 - May 1996

  Point of sale systems builder / installer / field support

  Responsible for staging Aloha point of sale systems in a lab environment for rollout to new installations. Worked in call high volume call center servicing over 750 restaurant clients throughout the west coast from Washington to Arizona. Traveled to through the west coast states for new system installations for new construction and systems upgrades. Responsible for troubleshooting systems brought in from the field by the field support technicians. Repaired all types of Epson point of sale printers, Windows client touch screen computers, Windows Server systems, and all related network equipment. Staged over 500 systems. Show less

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  Claim jumper restaurants

  May 1996 - Apr 2002

  It manager / pos manager

  Project manager for new store installations. Point of sale database administrator. Developed and maintained point of sale training manuals and troubleshooting procedures. Worked in conjunction with vendor helpdesk to support the restaurants day to day support issues. Worked on special projects at the request of the COO. Senior level technical support for emergent issues with high impact.

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  Penguin ed's restaurants

  Dec 2000 - Jul 2021

  It manager

  Responsible for management networks and point of sale systems for all the restaurants. Systems include point of sale equipment and infrastructure, office networks and workstations including printers. Implement and uphold network security practices with regard to PCI Compliance. Manage data retention and systems related to Aloha point of sale.

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  Business machines systems

  Jun 2002 - Dec 2008

  Senior field support / area project leader

  Procured, staged, and installed Aloha point of sale systems utilizing, NCR, Radiant, Posiflex, and Epson printer hardware. Software systems used were all versions of Microsoft Windows, Aloha POS, QSR Automations, and Radiant Systems. Responsible for interfacing with clients to implement their menu requirements as well as training of management and staff. Responsible for maintaining SLA agreements with clients in area. Also senior level support for other staff at BMS as needed. Consulted clients on maintaining secure computing environment for PCI Compliance. Provided regional support for four state area for Aloha point of sale restaurant clients. Show less

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  Heritage restaurant brands

  Jul 2021 - now

  Director of information technology

  Established solid foundation for success while helping drive company growth from 14 to 34 locations in just over two years. Developed and implemented best practices and procedures to ensure systems scalability for future growth including central database management and delivery service aggregation.