Experience

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  Csa

  Sept 2006 - May 2010

  Mechanical tech / foreman

  Started my carrier in CSA-Kuwait as Senior Service Technician For US army vehicle maintenance Dept in Camp Afrijan -Kuwait• Examined vehicles, compiled estimates of repair costs, and secured customers' approval to perform repairs.• Repaired, overhauled, and adjusted automobile brake systems.• Used electronic test equipment to locate and correct malfunctions in fuel, ignition, and emissions control systems.• Repaired and replaced defective ball joint suspensions, brake shoes, and wheel bearings.• Inspected and tested new vehicles for damage, then recorded findings so that necessary repairs could be made.• Tested electronic computer components in automobiles to ensure that they were working properly.• Tuned automobile engines to ensure proper and efficient functioning.• Installed and repaired air conditioners, and service components such as compressors, condensers, and controls.• Repaired, replaced, and adjusted defective carburetor parts and gasoline filters.• Removed and replaced defective mufflers and tailpipes. Show less

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  Rma group company limited & aiss aecom managed company

  Jun 2010 - Aug 2013

  Asst workshop manager

  Worked as Workshop In charge for US army Vehicle Maintenance Contract in Various Location • Direct and coordinate, through subordinate personnel, activities of workers engaged in diagnosing and repairing automobile malfunctions.• Monitor operations to ensure that services rendered conform to company policy and standards.• Coordinate activities of staff personnel conducting research and testing program on automotive equipment considered for acquisition for such factors as operational performance, operational and maintenance costs, safety of operation, and compliance with environmental laws and regulations.• Reviews and submits staff proposals for modifications to vendor or manufacturer.• Direct procurement of all types of company-owned- and-operated automotive equipment, and materials, supplies, and parts required to maintain automotive equipment, garages, and storage facilities.• Coordinate automotive repair and maintenance services to obtain maximum utilization of automotive equipment and prevent operational delays in other departments.• Resolve customer complaints.• Review operational expenses and collection reports for accuracy.• Authorize acquisition of tools, equipment, and parts.• Hire, discharge, and assist in training workers.• Contact advertising media to publicize services. Show less

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  Popular motor corp

  Sept 2013 - Aug 2015

  Service manager

   Providing high quality, up-to-date documentation for all service arrangements. Motivating and guiding a team. Seeking out, establishing and maintaining relationships with operational contacts within each customer Investigating technical issues. Accurately recording service times, job costing and invoicing in the Service Department. Escalating operational issues to senior management. Proactively developing and retaining key customer accounts. Maintaining effective control of expenses by regularly examining management accounts and comparisons with budgets. Carrying out quarterly billing checks and inventory audits. Arranging for all outstanding debts to be collected within due time periods set. Collecting and analyzing data, then using it to plan and manage both projects and systems. Keeping costs down by focusing on the reduction of leakage. Taking corrective action where inadequate performance is suspected. Assisting in the development of a customer service policy for the company. Confirming that contracted payment terms are adhered to. Following up on all outstanding issues. Show less

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  Rdc- fiat

  Sept 2015 - Jul 2016

  Service manager

  Ensured maintenance of good ethical standards in everyday activities. Maintained all vehicles and made necessary repairs to same. Monitored all warranty claims and initiated processes according to requirement. Developed a team and trained it according to requirement to facilitate sales. Coordinated with various personnel and ensured customer satisfaction. Scheduled all activities in assistance with service personnel. Reviewed employee performance on a regular basis and ensured customer satisfaction. Managed and monitored work flow in shop. Show less

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  Chevrolet india

  Jul 2016 - Nov 2018

  Service manager

  Ensured maintenance of good ethical standards in everyday activities. Maintained all vehicles and made necessary repairs to same. Monitored all warranty claims and initiated processes according to requirement. Developed a team and trained it according to requirement to facilitate sales. Coordinated with various personnel and ensured customer satisfaction. Scheduled all activities in assistance with service personnel. Reviewed employee performance on a regular basis and ensured customer satisfaction. Managed and monitored work flow in shop. Show less

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  Us embassy iraq

  Sept 2016 - Mar 2018

  Vehicle maintenance dept

  Maintenance of US Embassy vehicles in Iraq - Toyota land cruiser and GMC & Ford• Evaluated, appraised and sublet extensively damaged units to appropriate repair facility as necessary.• Supervising and motivating our team of Service Technicians and proactively reviewing daily workload to seek opportunities that will help drive performance• Maintaining relationships with vehicle manufacturer and providing technical information for Technicians during repair operations• Partner and integrate with the regional Sales/Commercial, Supply Chain, OTR, Operations Delivery Managers, Resource teams and Project Managers in order to help develop flexible and innovative shop strategies that improve product line competitive positioning. Own and drive operational excellence with processes and tools with a focus on continuous improvement within the Service Shop• Planning, daily management of workshop operations• Drive operational excellence across the site, developing and implementing best practices and making extensive use of Lean Six Sigma techniques to simplify workflows and reduce cycle times. Lead and support initiatives such as cost of quality/Lean, total cost out initiatives• Managing and organizing plant and equipment to support the workshop activity• Actively ensures his/her own health and safety, together with that of fellow workers, at all times Show less

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  Hargeisa automotive - toyota dealership

  May 2018 - Nov 2020

  Head of service operations

  • Supervised, trained and mentored 120 personnel ensuring the development of their skill and identifying those for positions of increased responsibility• Work with the team and key reports to ensure that On Time Delivery is met to the planned delivery dates to our customers• Create weekly/monthly/quarterly activity plans to present to key stakeholders of the business• Ensure Aftermarket workshop Team reduce non value added activity in all processes by using lean / kaizen tools and techniques• Full departmental budget responsibility, reducing costs whilst maximizing efficiencies without compromising quality and standards• Contribute to the overall business strategy whilst maintaining a collaborative relationship with other departmental managers; Sales, Engineering and Quality, Supply Chain and Finance• In collaboration with support functions (HR/OD) carry out performance assessments for team and identify training to improve performance of the whole aftermarket team• Define, continuously improve and communicate the aftermarket operational systems, processes and policies in support of ISE’s mission -- specifically, support better management reporting, information flow and management, business process and organizational plan• Point of contact for all team members; guided and directed them in the process of diagnosing and correcting maintenance deficiencies increasing shop effectiveness• Coordinated with Planning Team to complete the PMI as per schedule• Initialized a quality assurance and quality control program reducing vehicle downtime and increasing maintenance shop efficiency and customer service by 80% Show less

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  Bin arbaid group of company

  Jan 2020 - now

  Head of division vehicle maintenance

  Responsible for job allocation and job flow in the workshop including job scheduling and labor allocation for day to day operations.• Ensure supplies are ordered for each job. Ensure correct job numbers are used and that time records are correct.• Manage inward goods, checking quantities, dispatching goods and receipting invoices• Regularly report progress on each job and quickly communicate delays or concerns with the Operations manager. Report on manpower overruns or shortfalls.• Ensure adequate maintenance of tools, equipment and other materials in the Service Area.• Work with the Operations manager to respond to client’s requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate.• Investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with team to identify appropriate course of action.• Develop and implement systems to record, file and store information pertaining to client enquiries.• Identify staff that require on-going training and implement training opportunities to ensure their skills are improved.• Provide feedback to staff that are not performing to the expected level and ensure human resources are informed of trends in performance.• Promote a Health and Safety culture within the business• Review customers service orders and inspect the quality of a technician repairs before the release of vehicles.• Review work orders to ensure that all actions have been documented according to Service Workshop policies and procedures. • Receive and review feedback from customers and follow up to ensure customer satisfaction.• Plan and prepare annual budget for the d Show less