Experience

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  Italian embassy, consular affairs office

  Sept 2012 - Dec 2012

  Trainee

  - Furnished services at the Consular Affairs Office’s public relations window- Executed the required documentation for Italian researches applying for the “NoObjection Statement”- Updated and monitored the Consular Affairs electronic database system- Organized The Global Health Forum 2012 on November, 15-16, 2012

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  Anokimobi - “european mobility for the commercial exchange”, leonardo da vinci program

  Dec 2013 - Apr 2014

  Trainee

  - Identified new clients working with LinkedIn sourcing New Business- Established strong business relationships with prospects and business partners- Created database and data entry using Salesforce- Shipped items domestically within the UK- Researched new suppliers and products within the UK and Overseas- General office duties, filing and data inputting

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  Fundacja dialog - european voluntary service (evs for refugees)

  Nov 2014 - Aug 2015

  European volunteer

  - Coordinated fundraising strategies for the reception center for refugees in Czerwony Bor- Took part in the training “Refugees in Poland: historical, legal, social and culturalaspects. Cultural and psychological consequences of migration”- Prepared and conducted activities integrating Polish, Chechen and Ukrainian people- Organized additional events, such as English lessons, movie screenings, special activitiesfor children, teenagers and adults in the refugee center- Prepared and led lessons about intercultural differences and social issues in schools Show less

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  European project “smile roma’s smile supporting motivation to intervene on learning and experience”

  Jan 2016 - Feb 2016

  Pertnership

  - Translated and edited subtitles for the documentary “ROOMS”

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  Mediterranea production s.r.l.

  Mar 2016 - Apr 2016

  Partnership

  - Translated and edited subtitles for the documentary “COMING FROM”

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  Voxpro

  Jul 2016 - Jun 2018

  - Ensured achievement of weekly/monthly targets by undertaking and responding to a highvolume of sales calls (75 dials per day/cold - warm calls)- Covered all the sales process, from the first contact to the closing of the deal (New Business Development/Account Manager)- Created and customized follow up activities- Updated Salesforce and in-house system with relevant customer information- Developed relationships with decision makers to convert sales at targeted rates.- Identified and escalated issues appropriately Show less

  • Training and Quality Support

    Feb 2017 - Jun 2018

  • Airbnb Sales Agent - Italian & English Market

    Jul 2016 - Jun 2018
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  Nursebuddy - home care management software

  Jul 2018 - Feb 2019

  Inside sales executive - uki

  - Ensured over-achievement of monthly target- Identified and qualified new costumers based on company's business model and guidelines- Prospected potential costumers through cold calling - Coordinated with internal teams to develop and implement new marketing and sales strategies - Delivered product demo on site, via webinar, shared screen or Skype, - Took care of the on boarding process of new costumers, identifying and communicating the most appropriate training requirements for each costumer Show less

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  Datadog

  Mar 2019 - May 2021

  - Proactively work with customers to find expansion opportunities and increase loyalty and retention- Take care renewals and manage my own portfolio of accounts (retention/expansion/onboarding)- Execute quote and contract terms mod- Organize customers onboarding and training sessions involving technical resources - Provide required weekly, monthly and quarterly reports listing sales figures and client track records (accurate forecasting) - Ensure accuracy of monthly invoices for target accounts - Troubleshoot on issues and FAQs to ensure a positive customer experience- Collaborate cross-functionally with internal Datadog teams (sales, product managers, support, engineers, finance, and legal)- Act as advisor to customers to ensure they’re leveraging the solution effectively- Coordinate and conduct small group and individual training sessions based on staff and organizational learning needs- Interview potential candidates and take part in the hiring process- Mentor, coach and train new hires / develop and manage tracking and reporting progress on training progress- Undertake internal projects such us building our updated new hires playbook Show less - Develop and implement plans to acquire new business in the Southern Europe region (using Command of the Message sales methodology and MEDDIC sales process) - Be the first point of contact for Datadog prospects - Identify and qualify outbound opportunities- Use multiple lead generation tools such as LinkedIn Sales Navigator, ZoomInfo, Salesforce- Achieve monthly, quarterly, and annual activity and opportunity quotas- Provide Account Executives with leads that can convert to qualified opportunities Show less

  • Dedicated Customer Success - EMEA

    Mar 2020 - May 2021

  • Sales Development Representative - Southern Europe

    Mar 2019 - Feb 2020
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  Mongodb

  Jun 2021 - now

  • Senior Customer Success Manager UKI

    Aug 2022 - now

  • Customer Success Manager UKI

    Jun 2021 - Jul 2022