Experience

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  Healthseva

  Apr 2000 - Jan 2001

  Business analyst trainee

  Healthseva.com was a website providing health information and a database of physicians, hospitals, health-related non-profit organizations, medical equipment vendors in India.• Communicated with 30+ non-profit, non-government organizations to elicit requirements for designing of the health related NGO (Non-governmental Organization) portal of the system. • Provided mockups for non-profit organization portal and managed coordination with offshore development team completing the project in the stipulated time frame.• Presented and trained the business stakeholders and non-profit organizations NGO portal to use NGO platform.• Gap analysis of the platform and improvement recommendations based on end-user suggestions. • Compiled database of major non-profit organizations in India. Show less

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  Chintan systems pvt. ltd.

  Feb 2001 - Dec 2005

  Business analyst

  Chintan Systems provides web services to individuals and businesses including domain name registration, design, development and management of websites, internet and intranet solutions and consulting.• Designed and developed websites for 15+ clients.• Elicited requirements from business sponsors, subject matter experts, and end users for air-condition maintenance application and computer maintenance application.• Created functional requirements documents and workflows for product development.• Provided UI and coordinated with the development team to finish the project in timely manner.• Converted customized implementation into an application service; thereby developing new revenue stream for the company.• Consultant at Yahoo! India for mobile content, i2 Technologies as tester and Vistaar for short term UI development for a web-based platform for chemists. Show less

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  The mishra group

  Apr 2007 - Aug 2007

  Circulation analyst

  Mishra Group is a digital marketing and advertising company in Waltham, Massachusetts.• Increased the circulation of the publications by searching for new opportunities and signing-up new businesses.• Assisted with managing the online versions of the publications and generating reports for post office audits.• Provided leads to the Sales department thus increasing the revenue of sales.• Maintained the customer records database for Mishra Group.

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  Concordia international school shanghai

  Feb 2012 - Jun 2013

  Substitute teacher

  Substitute teacher in the High School for Mathematics, Science and English.

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  Health gorilla

  May 2014 - Mar 2018

  - Designed the medical records request administrative portal with the CTO.- Launched and collected data and customer interviews for the medical records request system.- Launched and collected data for several iterations of development of the integrated platform of Health Gorilla and drchrono EHR.- Designed the Enterprise Portal for enterprise partners to view in real-time the performance of their users and generate reports.- Re-designed the ordering process, referrals process to optimize the process to improve efficiency.- Re-designed settings section to accommodate changes in the ordering and referrals process.- Provided high fidelity mockups to the engineering team.- Coordinated with off-shore development team in Moscow for new developments.- Assisted QA team with reporting bugs and writing the steps to recreate the bugs.- Improved user experience and efficiency by assisting the Product Manager and CTO with several future developments of product functionalities and efficiency recommendations. Show less

  • Product Designer - August 2015 - March 2018

    Aug 2015 - Mar 2018

  • Senior Customer Success Manager

    May 2014 - Mar 2018
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  Language i/o

  Apr 2021 - now

  • Sr. Customer Success Manager

    Apr 2023 - now

  • Customer Success Manager

    Apr 2021 - now