Experience

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  Pmd marketing group

  Jan 2010 - Jan 2011

  Customer service advisor

  Maintained up to date knowledge of products and services.• Handled customer calls and responded to queries about services, product malfunctions, promotions, and billing. • Worked to address all customer concerns in a timely and effective manner.• Handled large volume of calls on a day-to-day basis with a sense of calm and good work ethic.• Developed successful tactics to sell products and services to customers.• Worked to understand the needs of each customer. •Provided superiors with worklogs,demonstrating accountability. Show less

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  Prl group

  Feb 2011 - Mar 2014

  Prl logistics solutions stock controller

  Enter shipping and inventory data in the computer system;• Manage purchasing orders for incoming equipment, services, and supplies;• Verify receipts and confirm purchase contents and orders are complete;• Remove inventory from shipment delivery trucks;• Ensure supplied stocks meet demand;• Prevent overstocking and ordering;• Keep track of inventory and supplies that need restocking;• Develop plans for purchasing equipment, services, and supplies;• Create and maintain a detailed inventory list of all incoming, outgoing, and current supplies;• Prepare inventory for deliveries and shipping;• Ensure correct inventory is loaded into correct delivery trucks;• Track and ensure deliveries are received;• Compile reports inventory and supply balances;• Make note of damaged inventory;• Maintain records of purchases, pricing, and other important data; Show less

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  Joe duffy group

  Mar 2015 - May 2017

  Assistant service manager

  Collaborated closely with the Service Manager to streamline service department operations, enhancing efficiency and ensuring the delivery of top-tier services to customers.● Vigilantly monitored service processes and customer feedback to uphold and exceed service quality standards. Implemented continuous improvement strategies to refine service delivery and customer satisfaction.● Spearheaded the development and motivation of the service staff, facilitating a culture of excellence, teamwork, and continuous learning. Conducted performance evaluations, identified training needs, and fostered a supportive environment conducive to professional growth.● Contributed to the formulation and revision of service policies and procedures, ensuring they align with industry best practices and comply with regulatory requirements. This initiative not only enhanced operational efficiency but also fortified customer trust and loyalty.● Acted as a critical liaison between the service department and customers, adeptly addressing inquiries, resolving complaints, and cultivating lasting relationships through exceptional service and communication. Show less

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  Install4me

  Apr 2017 - Sept 2022

  Marketing/account manager

  Led the development and execution of marketing strategies that significantly enhanced brand visibility and market penetration.● Conducted market research to uncover trends and customer insights, informing targeted campaigns that notably improved engagement.● Oversaw a mix of digital marketing efforts, including SEO, PPC, and social media, driving an increase in online engagement and customer acquisition.● Acted as the principal liaison for key accounts, ensuring a seamless and personalized service experience that fostered long-term business relationships.● Implemented a structured account review process to systematically assess and respond to client needs, enhancing service delivery and client satisfaction.● Negotiated and managed account renewals and expansions with a strategic approach, significantly contributing to sustained business growth and client retention. Show less

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  3rock

  Sept 2021 - Sept 2022

  Marketing/account manager

  Led the development and execution of marketing strategies that significantly enhanced brand visibility and market penetration.● Conducted market research to uncover trends and customer insights, informing targeted campaigns that notably improved engagement.● Oversaw a mix of digital marketing efforts, including SEO, PPC, and social media, driving an increase in online engagement and customer acquisition.● Acted as the principal liaison for key accounts, ensuring a seamless and personalized service experience that fostered long-term business relationships.● Implemented a structured account review process to systematically assess and respond to client needs, enhancing service delivery and client satisfaction.● Negotiated and managed account renewals and expansions with a strategic approach, significantly contributing to sustained business growth and client retention. Show less

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  Insane estratégia e comunicação

  Sept 2022 - Aug 2024

  Digital marketing analyst

  Developed and executed comprehensive digital marketing strategies, resulting in a 30% increase in website traffic and a 20% uplift in user engagement metrics within a 3-month period.● Conducted in-depth keyword research and optimized website content for SEO, leading to a 25% improvement in organic search rankings and a 15% increase in organic traffic.● Created and managed successful social media campaigns across platforms, achieving a 40% growth in social media followers and a 25% increase in engagement rates.● Managed and optimized email marketing campaigns, surpassing industry benchmarks with an average open rate of 25% and a click-through rate of 10%.● Utilized Google Analytics to analyze and monitor digital marketing campaign performance, resulting in a 20% increase in conversion rates and a 10% reduction in bounce rates.● Identified new growth opportunities through meticulous market research and competitor analysis, leading to the successful implementation of a referral program that boosted customer acquisition by 15%.● Collaborated with cross-functional teams to develop and execute influencer marketing campaigns, significantly enhancing brand awareness by 50% and driving a 20% increase in website traffic.● Prepared detailed reports and presented insightful analytics to stakeholders, effectively communicating the impact of digital marketing initiatives on key performance indicators. Show less

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  Vroom media group

  Jun 2024 - now

  Media buyer