Experience

• 

  Lexington law firm

  Jun 2019 - Oct 2020

  Paralegal

  Requirements include assisting clients with setting up case details, assisting in case reviews, assisting with billing issues and payments, and closing cases as needed.

• 

  Pinterest

  Oct 2020 - Aug 2023

  • Jr Operations Manager

    Apr 2022 - Aug 2023

  • Pinterest Partner Solution

    Oct 2020 - Aug 2023
• 

  Marketstar

  Apr 2021 - Apr 2022

  Quality assurance specialist

  Quality Assurance development | Created and deployed different models for QA, held weekly sessions with Sales Representatives to calibrate the QA process and continuous development Successfully created, pitched, and launched a version 2 of the QA program to our Pinterest Clients to promote further growth of Sales Representatives.elevated customer experience and increased CSAT scores from 3.5 to 4.3 through this process

• 

  Crystal diagnostic labs

  Jun 2023 - now

  Executive assistant
• 

  Crystal health solutions

  Jun 2023 - now

  Executive assistant