Experience

• 

  Discovery inc

  May 2013 - Nov 2014

  Media operations coordinator

  •Ensured zero-error localization and the timely receipt of customized language components for linear broadcast across Korea and ANZ feeds.•Managed program schedules, including premiere changes, and conducted technical quality control on language components provided by vendors.•Tracked the delivery and return of reference materials with localization service providers, updating the IBMS database accordingly.•Monitored and managed localization costs from localization service providers.

• 

  Iyuno media group

  Jan 2017 - May 2017

  Client account manager

  • Served as the main liaison for localization requests, providing accurate service quotations and resolving client issues efficiently.• Delivered day-to-day support to clients, ensuring satisfaction and addressing localization service-related inquiries.• Utilized rate cards to ensure proper pricing for localization and media services.• Conducted client satisfaction surveys to identify areas for improvement and enhance service delivery.• Coordinated with internal departments to align resources and scheduling for successful project execution. Show less

• 

  Warner bros. discovery

  Jul 2017 - Aug 2023

  Content operations executive

  • Oversaw the delivery and processing of program content and assets across the APAC region, ensuring timely and accurate distribution.• Led content audit projects and data analysis for HBO Max and BEAM APAC, managing content catalog and launch governance.• Coordinated dubbing, subtitling, and material sourcing, ensuring quality control and metadata accuracy.• Developed and implemented localization strategies across multiple partners and languages, optimizing processes for efficiency.• Managed content inventory and localization costs, ensuring budget compliance and operational effectiveness. Show less

• 

  Deluxe

  Jul 2023 - Jun 2024

  Quality program manager

  • Analyzed quality metrics to identify root causes and implement improvements for deliverable quality.• Collaborated with stakeholders to develop and execute corrective actions for localization quality issues.• Managed and reported on project metrics, ensuring alignment with performance targets and client expectations.• Escalated and addressed quality issues, following up on client feedback and rejections to drive continuous improvement.• Identified process bottlenecks and led initiatives to enhance workflow efficiency and overall quality standards. Show less

• 

  Cj olivenetworks

  Jun 2024 - now

  Content business specialist i localization

  • Develop and implement strategic project management practices to streamline workflows, enhance localization efficiency, and resolve any issues that arise during the content lifecycle.• Establish and enforce quality control protocols, ensuring all subtitles meet or exceed industry standards and client expectations.• Foster a collaborative, growth-oriented team environment, continuously driving improvements in localization quality and mitigating culturally sensitive risks.• Oversee the timely and high-quality delivery of localized assets across multiple languages, ensuring strict alignment with client standards and expectations.• Serve as a key liaison for client communications, cultivating strong relationships and consistently exceeding client expectations. Show less