Experience

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  Tirupati group

  Apr 2022 - Jul 2023

  Desktop support engineer

  Provided technical support to a diverse user base, resolving hardware and software issues, troubleshooting network connectivity problems, and ensuring smooth operation of desktop systems.- Diagnosed and resolved desktop hardware and software conflicts, system errors, and compatibility issues to minimize downtime and optimize productivity.- Collaborated with cross-functional teams to deploy software updates and patches, ensuring a secure and up-to-date desktop environment.- Managed user accounts, including password resets, account activation/deactivation, and permissions management, ensuring data integrity and user access control.- Developed and maintained documentation, knowledge base articles, and standard operating procedures to enhance support efficiency and provide self-help resources to users.- Actively participated in the onboarding process, configuring new desktops, installing necessary software, and providing user training and orientation.- Conducted regular hardware and software inventory audits, ensuring accurate asset management and adherence to licensing agreements.- Acted as a liaison between users and vendors, facilitating the resolution of hardware and software issues under warranty or service agreements.- Provided exceptional customer service, maintaining professionalism, and ensuring timely and effective communication with users throughout the support process.2. Technical Support Specialist- Delivered comprehensive technical support to a large user base, troubleshooting desktop hardware, software, and network-related issues.- Assisted users in configuring desktop settings, installing software applications, and resolving compatibility issues to optimize their productivity.- Resolved netw Show less

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  Wipro

  Jul 2023 - now

  Administrator

  As a Solutions Architect at Amazon Web Services (AWS), I participated in a virtual experience program that simulated real-world scenarios and challenges faced by AWS customers. I applied my skills in cloud computing, virtualization, and ethical hacking to design and implement secure, scalable, and cost-effective solutions that met the customer's needs and expectations. I also demonstrated my ability to communicate effectively, collaborate with diverse teams, and learn from feedback.I am passionate about cybersecurity and its importance in protecting digital environments from threats and risks. I have obtained multiple certifications, such as Star Cyber Secure User, CompTIA IT Fundamentals+, and AWS APAC - Solutions Architecture Job Simulation, that validate my knowledge and proficiency in this domain. I am also pursuing a Bachelor of arts degree in political science from Jai Narayan Vyas University, Jaipur, where I have developed strong analytical and problem-solving skills. My goal is to leverage my technical expertise and academic background to enhance the cybersecurity posture of organizations and contribute to their success. Show less

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  Exl

  Sept 2023 - now

  Technical support specialist

  Manage and maintain the company's IT infrastructure including hardware,software, networks, and serversMust have knowledge of AWS and Firewall.Install and configure computer systems, printers, and other IT peripheralsTroubleshoot hardware and software issues and provide timely technical supportto end usersManage user accounts and permissions, including email setup and passwordresetsMonitor and ensure the security and integrity of the company's IT systemsImplement and maintain IT policies and proceduresCollaborate with other departments to identify and address IT needsAssist in IT procurement and vendor managementStay up-to-date with the latest IT trends and technologies and makerecommendations for improvement Show less