Experience

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  Etisalat nigeria

  Oct 2012 - Feb 2015

  Analyst, call centre operations

  Job description: -Managing and resolving subscriber complaints. -Providing subscribers with products and services information -Identifying and escalating priority issues. -Routing calls to appropriate channels. -Following up subscribers calls where necessary. -Documenting all call information according to standard operating procedures

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  Emerging markets telecommunication services

  Feb 2015 - Sept 2019

  Analyst, telesales, customer loyalty and retention

  • Successfully presents products by utilizing effective sales and persuasion skills in addition to a solid knowledge of the company's products and competitor's products.• Strategically provides appropriate resolutions that were optimal solutions for a valued customer base.• Partners closely with several internal departments such as customer experience, credit collections, and other entities as required.• Minimizes account disconnects through resolution of technical trouble calls, billing issues, outages, and customer dissatisfaction with product and process.• Focuses on the retention of active business customers through active listening, empathy, and assuming ownership of customer issues through to resolution. Show less

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  9mobile

  Sept 2019 - Apr 2022

  Business intelligence analyst
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  Airtel nigeria

  Feb 2022 - May 2024

  Customer lifecycle and campaign management, data analysis and product support specialist
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  Kingmakers

  May 2024 - now

  Crm manager