Experience

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  British american tobacco

  Mar 2009 - Jan 2010

  Accounts receivable junior analyst

  - Responsible for maintaining and developing the relationship with end-markets, for supporting the implementation of European Accounts Receivables solution. - In charge with the AR processes for Czech Republic and responsible for the specific duties: invoicing, collection of debts - chasing and payment allocation, reports related to customers, filling and archiving specific documents

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  British american tobacco

  May 2010 - now

  - Responsible to ensure the smooth deployment of a global transformation project within the Order to Cash space- Ensure that the transition methodology is adhered to and that the project objectives and benefits are realized: FTE migration/ leverage of FSCM system/ full ToM compliance in terms of activities managed above market / Adherence to ToM processes & implementation of preventative controls/ policy enforcement/ embedding of world class controls/ working capital improvement/ enhanced process insights and benefits realization tracking trough clear end to end KPIs.- Manage the dedicated team of SMEs during the transition- Engaged and maintained excellent work relationships with the senior stakeholders within the markets, through a good execution of the change management strategy in place – responsible for maintaining the relationship with Finance Directors in End Markets- Accountable for deployment plan implementation from pre-engagement to stabilization exit;- Owner of transition KPIs - Execution of change management strategy;- Accountable to agree and sign off relevant documentation and align the OTC processes to global controls and ToM design Show less - Supervise effective and timely delivery of AR services to customers- Coordinating the OTC DSS (Direct Distribution Sales) team in GBS- Ensure internal procedures, ToM requirements and SLA's are adhered to completely and within deadlines- Develop approach and templates to enhance performance and resource management in the light of TaO by implementing activity based model and constantly monitoring resource allocation- Ensure the smooth migration of new process scope to the GBS OTC team, in line with local requirements as well as IRI and GPS guidelines- Ensure department SLA's and KPIs are developed, monitored and reported monthly and within deadlines- First point of contact for GBS Europe AR queries & issues from the team, End Markets and other GBS departments- Provide active and visible leadership to GBS Europe and FSSC communities and key stakeholders- In charge with the migration of Order to Cash DSS (Direct Distribution Sales) processes for Turkey End Market to GBS - migration/ workshadowing / process flow design including TM&D area/ FTE agreement/ documentation sign off/ team coordination.- In charge with testing and implementation of the Approval Matrix solution as BAT`s global solution for Credit Management activities- Support in reviewing the Global OTC Credit Policy Show less - Ensure all OTC controlS are in place and the activities are performed in accordance with them and as per the defined Global Design- Deliver end-user training by conducting classroom session, delivering WebEx based training of facilitating drop-in clinics- Provide business process clarification and context, explaining differences between current and to-be processes- Capture issues and raise them to leadership team; raising incidents and directing them to the relevant business resolver groups (Wipro, Project Team, coordination team)- Monitor outstanding CRs and incidents- Monitor and performing regression testing Show less -In charge with the AP / T&E activities- Ensure all invoices / employee expense claims are processed within SLA - Invoice / expense claims flow to be kept within SLA or escalated to AP Team Leader/ Manager - Daily /weekly / monthly tasks to be completed to deadline- Weekly/Monthly reports and controls and further analysis and investigations to be completed on time;- Ensure all daily / weekly /monthly controls are known and adhered to- Ensure KPI’s are developed, monitored and reported on a monthly basis and within deadline- Maintain a well-documented process through the TLDs or other work instructions- Provide active and visible leadership to other team members for issue resolution or during various projects- Support the Management and the Project Team with the various projects- Identify improvement opportunities Show less - Responsible for effective and timely delivery of AR services to customers (third parties customers and IC customers). - Ensure Internal Procedures, GPS designs and SLA’s are adhered to completely and within deadlines, ensure department SLA’s & KPI’s are developed, monitored and reported on a monthly basis and within deadline, ensure timely and proper maintenance of the AR TLD's and the knowledge transfer within the AR department. - Understand customer specifics and work as a business partner with the end markets - Assist team Leader with coaching and development of team members. - In charge with operational and GPS training activities for new joiners, periodical Induction presentations, trainings for projects implementation - Records Management coordinator role; - SME role for new market migration within AR department- Supporting the standardization process and properly prepare the knowledge transfer from the EM`s into the FSSC- in charge with preparing the process documentation (TLDs) and obtaining timely TLDs validations. Show less

  • Order to Cash Deployment Manager

    Jan 2017 - now

  • Order To Cash Team Leader - DSS Markets & Credit Management

    Mar 2016 - Jan 2017

  • Accounts Receivable TaO Stabilization Analyst

    Jan 2015 - Mar 2016

  • One SAP Readiness Analyst

    Oct 2013 - Jan 2015

  • Accounts Receivable Subject Matter Expert

    Jan 2013 - Oct 2013

  • Accounts Payable Senior Analyst

    Jan 2012 - Mar 2013

  • Accounts Receivable Senior Analyst

    May 2010 - Jan 2012