Experience

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  Feedback provokers sas

  Apr 2017 - Apr 2021

  I was responsible for leading and overseeing a wide range of market research projects from inception to completion. My primary focus was on managing client relationships, ensuring that each project met business objectives and stayed within budget. I played a key role in designing and implementing qualitative research methodologies, identifying strategic business needs, and integrating innovative tools such as neuro-analysis and eye-tracking into our research processes. My efforts contributed to insights for our clients, leading to increased customer retention and project profitability across multiple markets in Latin America. Show less I was responsible for maintaining and strengthening client relationships while leading the execution of over 50 market research projects. My role involved ensuring that projects were delivered on time, within budget, and met the specific needs of our clients. I moderated qualitative fieldwork, including focus groups, interviews, and ethnographies, to uncover actionable insights that informed key business decisions. My work was instrumental in deepening client loyalty and expanding our market presence, particularly in sectors such as consumer goods, personal care, health, and education. Show less

  • Qualitative Senior Project Director

    Apr 2018 - Apr 2021

  • Key Account Manager

    Apr 2017 - Mar 2018
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  Acceso

  Apr 2021 - now

  I led a team responsible for implementing development and humanitarian programs across multiple countries, including Colombia, El Salvador, Mexico, Guatemala, Honduras, and Haiti. I played a key role in designing and executing programs that promoted gender equality and economic development in rural communities. My work involved managing partnerships, standardizing tools to measure social impact, and overseeing grant reporting to ensure alignment with donor targets. I was instrumental in transitioning programs from design to execution, contributing to the scaling of our initiatives to reach over 30,000 farmers by the end of 2023. Show less I led efforts to expand the platform’s reach, onboarding over 30 new clients across Colombia, El Salvador, Mexico, Haiti, Guatemala, and Peru. I designed feedback methodologies, conducted data analysis, and ensured that our services met the needs of farmers and partners alike. My focus was on driving customer satisfaction, supporting business development, and scaling Extensio. I also played a critical role in maintaining proactive communication with partners and clients, ensuring that their needs were met throughout the project lifecycle. Show less

  • Senior Manager, Programs Operations

    Sept 2024 - now

  • Programs Implementation Manager

    Jan 2024 - Sept 2024

  • Programs Manager

    Jan 2023 - Dec 2023

  • Manager, Customer Success for Extensio (Ag-tech)

    Sept 2021 - Dec 2022

  • Fellow, Business Development

    Apr 2021 - Sept 2021