Experience

• 

  Vodafone

  Nov 2015 - Jun 2019

  -Monitoring and maintenance of the Vodafone Germany Cloud and VAS Network;-Coordinating and overseeing the dispatch of field engineers;-1st level troubleshooting in order to maintain full functionality and quality of the Vodafone network elements;-Involvement in a continuous improvement process (analysis of existing procedurss and adapting them as needed).-Investigate alarms, detect the root cause and solve technical problems, provide basic recommendations related to monitoring and maintenance;Services monitored :Cloud System (Virtualization) infrastructure;AAA (Authentication, Authorization and Accounting) BBB (Bandbreitenbegrenzung);PEP (Performance Enhanced Proxy);IN (Intelligence Network Platform for Prepaid, Postpaid, Ultracard);SMSC (Short message service center);ACSA (Active Service) Show less

  • Technical Lead

    Aug 2018 - Jun 2019

  • Engineer

    Nov 2015 - Aug 2018
• 

  Ibm

  Jun 2019 - Dec 2019

  Technical support professional

  - Responsible for incident, problem, change, release, configuration management, technical support;- Perform application deployment related testing (installation, removal, and re-installation) and adjust the installation scripts, procedures and guidelines;- Create/update product documentation;

• 

  Vodafone

  Dec 2019 - now

  Engineer 2nd line cloud operations