Experience

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  Nordic oil

  Apr 2019 - Feb 2022

  Us operations manager

  - Oversaw day-to-day operations of the US offices, ensuring seamless workflow and adherence to established processes.- Lead and motivated cross-functional teams to launch 16 products in the span of 3 years.- Developed and implemented a new inventory management and logistics system. Reduced stockouts to zero and improved order fulfillment.- Collaborated with other departments to improve communication and interdepartmental processes.- Hired, trained and managed the US customer service team. Increased operational hours by 60% by improving scheduling. Acted as point of escalation for customer requests to find a solution and develop strategies to eliminate it for the future.- Became a subject matter expert on the US operational processes, products and compliance.- Negotiated contracts with suppliers, resulting in 10% reduction in production costs.- Prepared presentations for business leaders on the US branch growth, efficacy and areas for improvement. Show less