Experience

• 

  Virgin mobile uk

  Aug 2007 - Aug 2008

  Customer service representative
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  Clientele limited

  Sept 2009 - Feb 2011

  Legal administrator
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  South african airways

  May 2011 - Apr 2013

  Voyager consulant

  Assisting South African Airways Voyager members with flight bookings

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  Merchants

  May 2013 - Dec 2020

  Campaigns: South African Airways, Coca Cola Beverages SA, TymeBank and Makro. My role at Merchants included but not limited to develop, maintain and manage the Learning Management System (LMS) • Creating and deliver e-learning programs: Learning Nucleurs/Inklin • Administration: Training registers, tracking report, evaluation feedback/budget • Change and updates of training curriculum on systems and e-learning platforms • Creating knowledge-based assessment to enhance product knowledge • Developing learning assessment to measure learning effectiveness • Coordinate with the client to maintain current knowledge and course content • Generating monthly and annual training report for training manager and Operations team • Identifying competence gaps (Training Needs Analysis) • Primary point of contact for trainers and employee user of the systems. Show less Conducting new hire training: Product, processes, customer service and systems training • SAP • Customer Relationship Management (CRM)/Amadeus/Hybris • Generating monthly and annual training report for training manager and Operations team Administration: Training registers, tracking report, evaluation feedback • Implementing training curriculum • Responsible for on-job training for new recruits • Proving continuous training and coaching for new hire for the first three months • Creating knowledge-based assessment to enhance product knowledge • Identifying competence gaps (Training Needs Analysis) • Conducting community Service Training and Measuring (ROI) • Zendesk system specialist trainer for Merchants and external providers • Designing and delivering Soft skills training • Conducting Leadership training. Show less

  • Master Trainer

    Jan 2019 - Dec 2020

  • Business Unit Trainer

    May 2013 - Dec 2018
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  Sa taxi

  Jan 2021 - Jul 2023

  Learning and Development/Organisational Development/Skills Development/Career Development/Talent Management/Transformation/Project Management/People management/Continuous Monitoring and Evaluation: Impact Analysis on L&D activities/Designing, Developing and Delivering Organisational Development Initiatives/Learning Management System (LMS) Training/Learning and Development/Product and System training/e-Learning

  • People Learning Partner (Lead)

    Oct 2021 - Jul 2023

  • Learning Facilitator

    Jan 2021 - Sept 2021
• 

  Absa group

  Aug 2023 - Nov 2023

  Fraud advisor (learning)

  My role as a Fraud Advisor is to lead and implement strategic initiatives to strengthen the learning culture, organisational development, training, professional development, and leadership capacity within Fraud Solutions.

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  Sasria soc limited

  Dec 2023 - now

  Practitioner: learning projects

  I am employed as a practitioner in learning projects, and my role includes overseeing learning and development, skills development, stakeholder management and supporting change management, and talent management within Sasria. The main objective of my role is to foster a culture of high performance and learning throughout Sasria and to enhance the workforce competencies needed to meet business objectives. I am also responsible for curating and putting into action a thorough leadership development plan that is in line with the objectives and core values of the Sasria. Show less