Experience

• 

  Hewlett-packard

  Aug 2008 - Feb 2009

  Resolution analyst

  Es el segundo nivel de soporte dentro del Global Service Desk. La función principal del Incident Resolution Analyst es la resolución de las incidencias o requerimientos reportados al Global Service Desk. Cumplimiento de las políticas corporativas, garantizar un buen trato con el cliente, demostrar un alto compromiso en la atención/resolución del ciclo de un incidente. Tareas: El objetivo principal de este rol, es el de proveer al End User que reporta un Incidente soluciones rápidas y efectivas en aquellos requerimientos que sean posible o en su defecto asegurar el escalamiento al área para la resolución del mismo. Para llevar a cabo dicha tarea se debe contar con el acceso remoto y resolución telefónica de los incidentes o requerimientos. Competencias Técnicas/Metodológicas: Conocimientos avanzados de Hardware y Software, sistemas operativos de Microsoft, herramientas de office, Internet, correo electrónico, redes. Competencias Sociales/Individuales: Orientación al cliente, trabajo en equipo y cooperación, capacidad para comunicarse eficazmente, autocontrol, motivación por el logro, flexibilidad, dinamismo, perseverancia, creatividad e innovación, conocimientos y expertise técnico/profesional/directiva. Conocimiento y uso de herramientas de registraciòn varias: OpenView, Remedy, Armit Manejo de herramientas SAP, SIEBEL Capacitación en normas ITIL e ISO 20000 Show less

• 

  Oracle argentina

  Mar 2009 - Sept 2010

  Business analyst

  PMW development team - Project Management Workbench.Global application for the management of projects and reports.Tasks:Migration of an Excel application to Java. Analysis of requirements and their respective testing.Data analysis, bug fixing.Technical and functional documentation.Used technology:Oracle 10G / 11G, PL / SQL, SQL, JAVA, APEXTOAD, SQLPlus, JDeveloper

• 

  Citi

  Jan 2010 - Jan 2012

  Business analyst

  Regional DataWarehouse Team (RDW). Responsible for managing information related to clients, accounts and transactions of the corporate business.Taks:File process.Technical and functional support to users throughout Latin America.Meetings with users to obtain new requirements.Analyze new requirements: Modifications of ETLs, Reports, Bug FixingTechnical and functional documentation.Used technology:Oracle 10G / 11G, PL / SQL, SQL, Unix, Shell-Script.TOAD, SQLPlus Show less

• 

  Snoop consulting para ternium argentina

  Jan 2014 - May 2015

  Business analyst

  Ternium - NCA Project - Laboratory / Quality, functional tasks that included interviews for new requirements, documentation, support to productive deploys, user support. Single point of contact between the users and the technical team.Some of the tasks developed were:Project management.Analysis and specification of requirements for both maintenance and new projects.Generation of reports and presentations to Management and Vice PresidencyNegotiation with users.Support tasks.Functional testDocumentation. Show less

• 

  Directv argentina (itr)

  May 2015 - May 2016

  Business analyst/project coordinator

  Coordination of projects for the Marketing and Regional Sales Department. Complete involvement on the project’s life cycle the complete life cycle. Including new products, promotions and marketing campaigns. Coordination tasks between the different teams and the client. Coordination of regional projects built on a SOA architectureSome of the tasks developed were: Project Management Coordination of the tasks to be carried out between the development and testing teams during the entire life cycle of the project. Analysis and writing of user Stories for both: maintenance and new projects. Organization of tasks within the teamEnsure good communication between the members of the different teams and Team buildingReport generation to Management and Vice PresidencyFocal Point for information on project status and functional knowledge within the team as well as with business. Test Support Documentation: Use cases, testing strategiesBacklog management and Sprint setup.Scrum Master Show less

• 

  Globant

  May 2016 - Mar 2017

  Business solutions analyst

  Single point of contact on the functional side with the client and the team. Management of all the functional tasks of the project, as well as the assembly of the backlog for the migration of a financial product. Sprints setup, preparation and execution of demos. Deloitte accountSome of the tasks developed were: Project management Ownership of User StoriesOwnership of the Project Backlog Building of the release plan. Identification and risk assessment Setup and presentation of Demos to business. Meetings with business to meet requirements.Organization of tasks within the team Ensure good communication between the different team members, both internally and with the client. Team buildingFocal Point for information on project status and functional knowledge (within and outside the team) Test Support Sprints SetUp Scrum meetings Show less

• 

  Nearshore systems

  Mar 2017 - Sept 2017

  Project manager

  Management of different projects including websites for clients in China and USA and an application for Snapchat filters with mobile and desktop support. In charge of the complete life cycle of the products: from the gathering requirements stage until the delivery of the final product. Management with agile methodologies. Team building working on a strong communication channel between all team members both in person and remotely to improve efficiency.Some of the tasks developed:Project ManagementCoordination between development and quality teamsRoadmapBudget ManagementRisk ManagementClient and Management ReportsBacklog management, prioritization and estimatesActive participation on the tasking sizing effort.Preparation and prioritization in conjunction with the client of the requirements to be developed on each sprint.Endpoint with the client. Coordination of status, backlog refining meetingsInterviews to survey future requirementsWorking on staff augmentationDemos setup and execution Show less

• 

  Accenture argentina

  Jan 2018 - Aug 2021

  Program Manager para el area interna de la compañia.Proyectos relacionados con explotación y visualización de datos. Actualmente en proceso de migración a la nube. Equipos globales, manejando exitosamente los desafios culturales y de zona horaria.Gestion de riesgos y de oportunidades de mejora.Resolución de conflictos y team building.

  • Delivery Lead

    Apr 2019 - Aug 2021

  • Program Manager

    Jan 2018 - Aug 2021
• 

  Google

  Aug 2021 - now

  Cloud program manager