Experience

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  Jumeirah group / jumeirah hotels & resorts

  Mar 2005 - Jan 2010

  • Front Desk Supervisor (Feb 2007- Jan 2010)• Team-leader AL FORSAN (24 hour Coffee Shop)• Waitress with pre-opening team at Masala (Indian fine dining restaurant)

  • Front Desk Supervisor, Food & Beverage Supervisor

    Oct 2005 - Jan 2010

  • Intern

    Mar 2005 - Sept 2005
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  Radisson blu

  Jun 2010 - Feb 2011

  Front desk agent/ reservation agent

  • Oversaw and managed all night operations to ensure smooth hotel functioning.• Achieved 100% score in mystery shopper audits for in-house reservations.

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  Taj hotels resorts and palaces

  Mar 2011 - Aug 2012

  Duty manager

  • Monitored and responded to internal and external audit reports.• Conducted rate checks and oversaw night audit processes.• Resolved guest complaints, ensuring prompt and satisfactory outcomes.• Led the crisis control desk during emergency situations.• Supervised check-in and check-out operations for seamless guest experiences.• Managed staff scheduling and daily operational coverage.• Controlled and distributed emergency reports across departments.• Oversaw site inspections and coordinated with relevant teams.• Monitored and reported security issues to ensure guest and property safety. Show less

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  The oberoi group

  Dec 2012 - Jul 2015

  Assistant manager front office / concierge manager

  • Progressed through multiple Front Office roles: Meetings Service Manager, Duty Manager/Assistant Manager, and Concierge Manager.• Supported the successful hotel opening, training a team of 40 colleagues.• Contributed to TripAdvisor ranking improvement from under #30 to #2 within the first quarter.• Guided the Concierge team in securing Les Clefs d'Or membership.

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  Deutsche hospitality

  Aug 2015 - Aug 2018

  Front office manager

  • Led pre- and post-opening operations, managing an in-house team of 43 and an outsourced team of 20.• Increased room revenue through successful front desk upselling, achieving an average uplift of AED 2.5 per room.• Maximized rental revenue by delivering high-performing travel desk services.• Recruited and trained the full team, contributing to an annual audit score of 92%.

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  Cosmopolitan hotels dubai

  Aug 2018 - Oct 2020

  Operations manager

  • Developed and formalized Standard Operating Procedures for all front and back-of-house departments.• Managed and mentored a team of 75, driving operational efficiency and team development.• Introduced and led sustainability initiatives across hotel operations.• Spearheaded recruitment efforts during the Grand Cosmopolitan Hotel open day, hiring 45 team members in one day.

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  The greater change

  Feb 2020 - Jan 2022

  Project manager- sustainability

  • Managed client portfolios across industries to deliver tailored CSR and ESG solutions.• Developed and implemented ESG transformation strategies across sectors and functions.• Mapped business processes with a focus on People, Planet, and Processes.• Conducted gap analyses to align business practices with UN SDG goals.• Led sustainability reporting using frameworks such as GRI, SASB, and CDP.• Drove employee engagement through assessments, surveys, and feedback loops.• Designed and executed CSR initiatives aligned with organizational goals.• Supported clients in ESG-led decarbonization and digital transformation journeys.• Identified and mitigated ESG risks in compliance with local and global regulations. Show less

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  Innovo group

  Jan 2022 - now

  Esg (environmental, social, governance) manager

  • Contribute to the development and execution of the company’s ESG strategy.• Collect and analyze ESG-related data to identify improvement areas.• Prepare and share ESG reports with stakeholders, including investors and regulators.• Ensure compliance with evolving ESG regulations and standards.• Engage with internal teams, shareholders, and investors on ESG matters.• Identify and mitigate ESG-related risks to protect reputation and performance.• Support sustainability initiatives to reduce environmental impact and boost social value.• Promote ethical practices, corporate governance, and diversity and inclusion.• Raise awareness and foster a sustainability-driven culture across the organization.• Evaluate ESG program effectiveness and recommend improvements. Show less