Faisal Usmani

Experience

• 

  Firstsource

  Nov 2009 - Dec 2010

  Customer Service Representative

  *Managing large amounts of inbound calls in a timely manner*Following call center “scripts” when handling different topics*Identifying customers’ needs, clarify information, research every issue and providing solutions

• 

  Netlink

  Jan 2011 - Jan 2014

  Cluster incharge
• 

  Nabeel Perfumes Group Of Companies

  Apr 2014 - Sept 2016

  Sales Executive

  *As a Retail Executive manage all staff and office documentary works handling operational tasks.*Handling Retail sales & operation of 40 Perfumes outlets across GCC.*Working closely with higher management to define and develop long term strategic goals for BusinessDevelopment, in line with organization’s overall strategic context*Analysing the progress of revenue generation goal and make recommendation for adjustment/intervention require*Preparing MIS (Management information system) on monthly basis. Show less

• 

  Paperlink International FZCO

  Sept 2016 - Jul 2022

  Sales Manager

   Representing as authorized intending agent for ITC Paper Board, Mehali Duplex Board and Jani sales from India. Handling UAE’s region & Qatar market export market. Making follow-ups with local customers maintaining smooth business relations to all customers to solve quality/payment issues if available meanwhile getting purchase inquiries & keep an eye on up-coming requirements of customers, to prepare marketing/sales strategy. Handling Qatar market as export marketing visiting Qatar on & off, meeting with key customers collecting their inquiries for upcoming purchase requirements also conduct a market survey to evaluate brand/price & quality to give better service & satisfaction to customer. Time to time Participated in Paper exhibitions since 2016 in India, UAE, Saudi Arabia, such as Paper Arabia, Paperworld, Paperone Dubai, & PaperX India; This is a pioneering exhibition covering a wide range of industrial products from Paper, Pulp, Tissue, Paper Chemicals to papermaking and marketing. The participants include leading global names from USA, UK, India, Pakistan, Canada, China, Germany, Taiwan, Indonesia, Austria, Korea Representing the company, meeting our existing customers & focusing on finding new customers as well & targeting not only UAE & Gulf region customers but also from other countries. Forecasted and achieved goals and objectives by setting daily business rhythms. Assured proper follow-up of all potential buyers by developing, implementing, and motivating salescontrol system. Motivated customer preference and sales history and conducted local market analysis to determine paper stocks. Provided support and assistance to enable others in meeting their personal goals. Worked closely with potential customers to close deals. Used leadership experience and communication skills to motivate and improve the sales team. Implemented company policies, guidelines, and procedures on daily basis. Show less

• 

  Vipa Group

  May 2022 - now

  Sales Manager

   Representing as an authorized intending agent for a few of the finest paper mills from India, China, USA and Turkey.  Handling complete Middle East export market. Make follow-ups with local customers and maintain smooth business relations with all customers to solve quality/payment issues if available meanwhile get purchase inquiries & keep an eye on upcoming requirements of customers, to prepare marketing/sales strategy. Handling ME market as export marketing visiting Saudi, Qatar Oman Bahrain Kuwait and Jordan on & off, meeting with key customers and collecting their inquiries for upcoming purchase requirements also conducting a market survey to evaluate brand/price & quality to give better service & satisfaction to the customer. Representing the company, meeting our existing customers & focusing on finding new customers as well & targeting not only UAE & Gulf region customers but also other countries. Forecasted and achieved goals and objectives by setting daily business rhythms. Show less