Rafael Picerni, MS

Experience

• 

  Franciscan Friars

  Feb 2002 - Dec 2005

  Seminarian
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  Archdiocese of Chicago

  Aug 2006 - Aug 2010

  Seminarian

  During my studies and preparation for the priesthood, I distinguished myself in mastering and embodying the fundamental values and skills essential for effective leadership. These include active listening, compassion, integrity, discipline, respect, focus, responsibility, diligence, commitment, adaptability, fairness, time management, and collaborative teamwork.

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  Catholic Charities of the Archdiocese of Chicago

  May 2007 - Aug 2010

  Intern
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  Catholic Charities of the Archdiocese of Chicago

  May 2014 - Apr 2016

  Project Manager

  • Launched and led Translation & Interpretation Network Chicago (TIN Chicago), establishing its language services branch.• Managed and implemented initial business plans for a successful launch.• Recruited, hired, and onboarded 100+ interpreters fluent in over 30 languages.• Promoted a diverse, equitable, and inclusive (DEI) work environment for staff and clients.• Organized recruitment and training sessions for bilingual candidates, enhancing brand visibility.• Built relationships with internal directors, key stakeholders, and external organizations to ensure successful launch.• Collaborated effectively with various internal departments.• Analyzed and applied industry trends, DEI principles, and best practices to refine operational strategies and improve customer service. Show less

• 

  Self Employed

  Mar 2016 - Aug 2023

  Portuguese Interpreter
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  American Airlines

  Apr 2018 - Feb 2019

  International Flight Attendant

  • Welcomed all passengers aboard, and delivered inflight services• Ensured adherence to FAA (Federal Aviation Administration) and company regulations• Addressed and resolved passengers’ issues to maximize passenger satisfaction, well-being, and safety using critical thinking and problem-solving techniques• Used mediation training to defuse high-level situations with passengers• Supported cabin crew staff with passenger comfort, safety, and control• Provided high-quality customer service to ensure passengers’ well-being, good care, and satisfaction during flights Show less

• 

  Landmark Health

  Sept 2020 - Sept 2023

  • Onboarded 2,000+ new hires for all departments, ensuring a smooth transition and employee success.• Conducted onboarding sessions on company history, DEI, internal systems, platforms, employee benefits, and more.• Acted as main point of contact and delivered exceptional support to all new hires during the onboarding process.• Created an inclusive onboarding environment for new hires by integrating principles of diversity, equity, and inclusion (DEI), ensuring all employees felt welcomed, respected, and valued from the start.• Developed content, presentations, and activities for onboarding.• Conducted I-9 verification, managed surveys, internal pages, and online platforms.• Analyzed data and created reports to drive insights.• Collaborated with Talent Acquisition, HR, IT, and Learning & Development for seamless onboarding.• Fostered effective communication and relationships across all organizational levels.• Managed and supported special projects as needed. Show less (Volunteer role within the organization.)• Promoted and championed DEI initiatives, policies, and programs within the organization. Served as a role model and advocate for inclusive practices.• Acted as a liaison between the DEI council and the broader organization or community. Communicated DEI goals, progress, and successes effectively to all individuals in my department (Central Outreach).• Collaborated with other councilmembers and leadership to develop and implement DEI strategies and action plans.• Encouraged inclusive mindset and behaviors within the markets and team members throughout the company.• Gathered and analyzed data on diversity metrics, employee satisfaction, and other relevant factors to evaluate progress.• Provided support to individuals within the organization who faced challenges related to DEI issues, to ensure that resources and support systems were available to address those challenges. Show less • Completed outbound calls to patients and answers inbound calls in English, Spanish, and Portuguese to enahce customer service and cultural proficiency.• Utilized a consultative and compassionate approach to increase qualifying patients’ interest in the palliative medical program.• Informed patients about the company’s medical services and scheduled home visits while utilizing cross-cultural communication skills to provide consistently high level of customer service and compassion.• Communicated with and actively listened to patients’ responses to identify their medical needs and suggest treatment options with Landmark. • Verified patient data and records were properly stored and complied with HIPAA regulations to maintain patient record confidentiality. Show less

  • Onboarding Programs Coordinator/Trainer Associate

    Oct 2021 - Sept 2023

  • Diversity, Equity and Inclusion Councilmember (Volunteer)

    Mar 2021 - Mar 2022

  • Outreach Specialist

    Sept 2020 - Oct 2021
• 

  WelbeHealth

  Oct 2023 - now

  Provider Onboarding Specialist

  • Oversee onboarding for all medical new hires and established company-wide onboarding standards and best practices.• Developed and implemented a scalable onboarding program for medical providers, driving growth, engagement, and retention within the organization.• Deliver a white-glove onboarding experience and ongoing support, utilizing strong problem-solving skills to ensure seamless transition, engagement, and successful integration for all new medical hires.• Develop onboarding materials, including presentations, templates, and communication resources.• Collaborate with IT, Talent Acquisition, Finance, and HR to support new providers during onboarding process.• Manage and lead meetings with key leaders and stakeholders to develop and implement training schedules and best practices.• Curate and utilize onboarding data and feedback to refine processes.• Responsible for the travel arrangements (hotel, flight, car rental, insurance) for the new hires during the onboarding phase.• Maintain relationships with third-party companies to ensure comprehensive onboarding.• Assist departments with specific projects to contribute to the company's overall growth and success. Show less