Katie Palinchak, ACSPO

Experience

• 

  Lifetouch Portrait Studios

  Mar 2011 - Mar 2015

  Photographer

  With a keen eye for capturing cherished moments, I thrived as a Lifetouch photographer, consistently exceeding customer expectations by delivering captivating portraits of children and families while achieving and surpassing sales targets. My adeptness in customer engagement extended to recruiting and confirming sessions, alongside proactive studio management, encompassing scheduling, training, and onboarding of new hires, among other responsibilities. Throughout my tenure at Lifetouch, I exhibited a blend of artistic expertise and business acumen that drove my studio's success. Show less

• 

  Nationwide Studios

  Mar 2015 - Jun 2019

  Director Of Field Operations

  Throughout my tenure at Nationwide Studios, I transitioned from a successful preschool portrait photographer to a multifaceted leadership role as Director of Operations. Initially excelling in photography, I quickly advanced to the corporate training team, where I traveled extensively to impart crucial skills in equipment setup, effective child interaction for optimal poses, and sales techniques. Recognized for my hard work and skills, I assumed oversight of multiple departments and led the development of a groundbreaking software program, streamlining image uploading, editing, and order submissions. Additionally, I orchestrated impactful email marketing campaigns and introduced innovative products to enhance profitability, while adeptly managing multiple departments and ensuring seamless operations through meticulous reporting. Show less

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  Wellpath

  Jul 2019 - Feb 2023

  As a Senior Product Manager at Wellpath, I played a pivotal role in orchestrating the company's product strategy and development initiatives. Collaborating closely with all business units, I assessed product needs and requirements, overseeing the creation of comprehensive product roadmaps. I owned the end-to-end development of a new pharmaceutical order intake system, from interviewing customers to crafting UX designs and workflows, to coordinating with development teams for building and deploying the product. Furthermore, I conducted extensive training for a company with over 10,000 medical workers, designing training materials and the rollout plan to ensure seamless adoption and utilization of the newly created product. Working alongside the VP of Product Strategy and Innovation, I defined our product ecosystem, ensuring alignment with industry standards while consistently exceeding stakeholder expectations. Show less As a dedicated Product Manager at Wellpath, I played a pivotal role in bridging the communication divide between the Clinical Technology development team, users, and business stakeholders, ensuring the timely delivery of exceptional products and user experiences. My responsibilities included organizing and prioritizing the product backlog, conducting refinement sessions, and leveraging data analytics to assemble and determine requirements for enhancement across Wellpath's Clinical Technology software suite. I contributed significantly to the continuous improvement and innovation of Wellpath's clinical technology offerings, driving positive outcomes for both users and stakeholders alike. Show less

  • Senior Product Manager

    Dec 2020 - Feb 2023

  • Product Manager

    Jul 2019 - Dec 2020
• 

  Snappt

  Feb 2023 - now

  In my current role as the Senior Product Manager of Emerging Products at Snappt, I hold end-to-end ownership of our company's newest offerings. This encompasses owning the vision, strategy, design, deployment, training, feedback collection, market research, pricing decisions, and much more for each new product launch. Additionally, I am responsible for creating and maintaining the product roadmap, ensuring alignment with company objectives and market trends. I actively manage senior leadership and executive stakeholders, keeping them informed and engaged throughout the product development lifecycle. My multifaceted responsibilities ensure that our emerging products meet both customer needs and business objectives. Show less During my tenure as Snappt's Software Engineering Product Manager, I led a team of 3 Product Owners, orchestrating the vision, strategy, design, and deployment of new products and feature enhancements within the PropTech industry. Collaborating closely with the business, I prioritized and defined quarterly and yearly initiatives, ensuring alignment with company objectives. I actively championed the career growth of my team of Product Owners while defining processes, fostering transparency, and ensuring continuous delivery within a product-led organization. Leveraging my customer-centric skills, I cultivated expertise in the PropTech market, informing future designs and addressing the evolving needs of our clients. Show less As a Product Manager at Snappt, I spearheaded the establishment of the product team within a startup environment, initially collaborating with predominantly contracted engineering resources. Leveraging my expertise in software engineering, I partnered closely with the business to swiftly transition multiple new products from R&D to full production release in just six months. Utilizing AI and machine learning, I orchestrated the automation of manual processes, facilitating the launch of the company's first additional SKU. On a day-to-day basis, I provided meticulously defined requirements to engineers, driving enhancements on our SaaS product. Additionally, I played a pivotal role in the transition from a primarily contracted to a fully internal engineering team, overseeing hiring, training, and the seamless transfer of responsibilities. Moreover, I led the prioritization of defects, enhancements, new products, and all other software engineering team product domain requests, ensuring alignment with overarching business objectives. Show less

  • Senior Product Manager

    Mar 2024 - now

  • Software Engineering Product Manager

    Aug 2023 - Mar 2024

  • Product Manager

    Feb 2023 - Aug 2023