Abishek Ramakrishnan

Experience

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  Sutherland

  Jun 2014 - May 2016

  Customer Service Representative

  ● Handled 60+ customers on an average everyday and provided courteous and timely customer service, resolving inquiries and issues through phone, email, or chat.● Investigated and resolved customer complaints, ensuring 100% customer satisfaction and retention.● Maintained detailed records of customer interactions, including call logs and emails.● Stayed informed on product and service offerings to provide accurate information to customers.● Collaborated with more than 3 teams including sales, marketing, and technical support teams to optimize customer service delivery.● Proficient in using Salesforce and Microsoft Office 365 for customer service management. Show less

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  Ragas Enterprises Ltd.

  Apr 2016 - May 2020

  Proprietor, B2B Business

  Managed the distribution of products for three major FMCG brands across 219 outlets in South India.Grew the client base by 20% by negotiating and building B2B partnerships with store owners and decision-makers.Increased revenue by implementing effective business strategies and conducting market analysis to identify growth opportunities.

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  Sargam Cathodic Protection

  Aug 2016 - Aug 2022

  • Enhanced client engagement, driving a 27% revenue increase through strategic cross-selling and upselling.• Conducted comprehensive market research, identifying a 30% increase in new partnerships in the first year.• Secured 32 new clients through a tailored sales approach, resulting in significant revenue growth. We developed a comprehensive framework to manage the organization's sales, revenue, and expenses, reducing 40% of manual effort and time. Tracked closely 50 clients across India and reported on sales goals to ensure alignment with business objectives. Collaborated with marketing to generate leads and supported more than 38 sales initiatives in 2 years. Assessed customer needs and recommended appropriate products and services to meet their requirements, providing exceptional customer service.

  • Senior Account Manager Business Development

    Aug 2018 - Aug 2022

  • Sales Manager

    Aug 2016 - Jul 2018
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  Freelance

  Sept 2022 - now

  Senior Business Development Manager
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  Frittenwerk

  Aug 2023 - Jan 2024

  Part Time