Natalie Lamb-Orridge

Experience

• 

  Max Spielmann Ltd.

  Aug 2008 - Jan 2010

  Retail Assistant

  • Successfully built relationships with customers within a small community using strong communication skills in order to maximise loyalty.• Listened to customer’s needs and advised them on products that matched their requirements.• Processed end of day and weekly reports to discover trends in sales and to identify if targets had been met.• Managed my time efficiently as the only member of staff in store by effectively prioritising tasks.

• 

  CeX Webuy.com

  Apr 2010 - Sept 2012

  Retail Supervisor

  Retail Assistant from April 2010 to May 2011. Retail Supervisor from May 2011 to September 2012. • Accountable for running the store as the only member of management on occasion, and effectively making important decisions to successfully meet daily targets.• Responsible for administration tasks including calculating wage data, emailing operations manager with a weekly report and investigating stock loss using a combination of Microsoft Office programs.• Perceptively delegated and shared responsibilities with my team to reach business goals whilst working in a very fast paced environment.• Responsible for the collection, maintenance and quality checking of all monthly store paperwork to be sent to Head Office. • Experience of selecting and interviewing potential candidates for new roles within the business, as well as responsible for collating all relevant paperwork to be forwarded to HR.• Effectively disciplined staff when necessary and coached them in skills that required development in order to improve business performance.• Regularly dealt with unexpected situations and solved problems in a calm and logical manner. Show less

• 

  Boots UK

  Sept 2012 - Mar 2016

  Customer Advisor

  Call Centre Customer Advisor liasing with customers both over the telephone and via email. Call Centre was outsourced to Teleperformance in March 2016.• Responsible for providing outstanding customer service both over the phone and via written correspondence.• Excellent communication skills as evidenced by consistently achieving 100% on quality monitoring of phone calls and emails to customers.• Individually orchestrated a successful election campaign to be a Boots National Employee Forum representative, by proactively engaging with colleagues and listening to their needs.• Build effective relationships with stakeholders across the whole of the business as part of the Boots National Employee Forum as a representative for over 600 colleagues.• Created a bespoke feedback process to successfully gather insights from a large proportion of colleagues across several channels of the business. • Manage not only my own time effectively, but that of my team as well by creating and maintaining a rota to efficiently distribute workload.• Write a report to cascade insights and customer feedback to the management population to look at continuous improvement for both customers and the business.• Mentor new colleagues by providing both feedback and coaching. Supporting them from training through to becoming high performers in the team.• Confidently present business updates by proactively organising and chairing meetings with both colleagues and management. Show less

• 

  Teleperformance UK

  Mar 2016 - Jul 2016

  Customer Advisor

  Call Centre Customer Advisor liasing with customers both over the telephone and via email. Same duties and responsibilities as those mentioned in role with Boots, as call centre was outsourced to Teleperformance in March 2016.

• 

  A & D DENTAL PRACTICE LTD

  Aug 2016 - Apr 2019

  Receptionist/Administrator

  • Responsible for maintaining a clean and welcoming reception area.• Communicate with patients and suppliers in a confident and pleasant manner via telephone, email, letter, and in person.• Use various IT software such as Word and Excel to create documents and spreadsheets.• Manage social media accounts and respond to patient comments and complaints online.• Order equipment and stock for the practice and use negotiating skills to get the best possible price.• Key holder with responsibility for opening and closing of practice.• Confident handling patient transactions both in cash, in person using PDQ card machine, and over the telephone.• Write and update practice policies, as well as creating new email and letter templates.• Maintain an organised filing system and practice diary, with special care taken to protect patient confidentiality.• Take down minutes in practice meetings and type up for management’s records.• Organise recruitment of new staff including advertising for new positions, interviewing, and training new starters on reception. Show less

• 

  Hundred To One Shot

  Apr 2018 - now

  Co-Owner

  Co-owner and designer for Hundred To One Shot - a fashion and apparel company: www.hundredtooneshot.co.uk.• Create original designs using a mixture of traditional and digital media that appear on apparel and accessories.• Use Adobe Illustrator and Photoshop software to create and colour vector graphics.• Complete business tax return and keep up to date records of sales and expenses.• Use social media such as Facebook, Twitter, Instagram, and Pinterest to generate followers for the brand.• Sell products at conventions and markets. This includes co-managing the arrangement and setting up of the stall, taking payments, and selling to customers face to face.• Research and liaise with suppliers to get the best deal on manufacturing of products.• Organise my own time effectively to meet strict production deadlines. Show less

• 

  TSa Dental Care

  Apr 2019 - now

  Admin Manager

  • Communicate and empathise with patients in a confident and pleasant manner via telephone, email, letter, and in person.• Use SOE diary software to book appointments, edit patient details, and create reports.• Responsible for HR at the practice including calculating nurse’s and dentist’s pay, back to work meetings, holiday allocation, appraisals, and disciplinaries.• Key holder with responsibility for opening and closing of practice.• Confident handling patient transactions both in cash, in person using PDQ card machine, and over the telephone.• Responsible for collating accounts and paying bills.• Training in Data Protection Act, Mental Capacity Act, Safeguarding policies and CQC requirements.• Responsible for carrying out audits, risk assessments, and writing policies to meet CQC standards. Show less