Experience

• 

  Dhl freight

  Mar 2011 - Jun 2011

  Internship
• 

  Softserve

  Nov 2012 - now

  SoftServe is a digital authority that advises and provides at the cutting-edge of technology. We reveal, transform, accelerate, and optimize the way enterprises and software companies do business. As an Engagement Manager my role is to ensure a successful customers' on-boarding and smooth project start.Responsibilities: - Define business model for the successful client engagement - Pre-sales support for Business Development and Delivery teams - Consulting services in outsourcing governance and project initiation - Gap analysis and elaboration of the mitigation plans for effective team structure, development process and project environment - Collect initial client requirements and understand client business needs per request - Drive and own Project Proposal development - Gather and be able to present best SDLC practices, presentations, demos and other materials in English - Prepare the team for conf calls/on-site visits/interviews - Drive client on-site visits and off-shore meetings and conference calls to present the company best practices, technology skills and available experience - External and internal consulting in process optimisation, project start-up, risk management, overall outsourcing governance - Define and implement project process to suit project needs - Drive project start and stabilization Show less - Develop, manage and facilitate Sales Executives on-boarding process to Softserve - Develop and manage a corporate-wide process for all customer visits to SoftServe - Be an advocate for providing an exceptional customer experience in all SoftServe facilities- Observe and coach the delivery teams to improve standards, knowledge, skills and behaviours in order to provide exceptional customer experience - Capture and maintain information on the satisfaction of customer visits to SoftServe development centers - Work across teams to continually eliminate unnecessary processes and continually implement newways to improve SoftServe customers experience - View all facilities from the customers’ perspective, continually learn what it is like to be a SoftServe customer, work with customer groups to gain feedback and implement change initiatives - Develop a portfolio of cultural experiences for customers - Support Sales and Marketing team to grow the business Show less

  • PreSales Manager

    Aug 2019 - now

  • Engagement Manager

    Jun 2016 - Aug 2019

  • Customer Experience Manager

    Nov 2012 - Jun 2016