Experience

• 

  Sheraton tianjin hotel

  May 1999 - Jul 2014

  Responsible for Implement strategies aimed at cost minimization, productivity maximization without reduction of Quality Standards in Rooms department . Managing all daily operational tasks, ensuring that all outstanding guest or operational issues are resolved；Participate in departmental training program. Conduct development and performance reviews, identifying key personnel for further development and structured career path. Responsible for the management of the entire Front Office area, ensure through effective planning and organizing of systems, productivity, efficiency and consistent high level of service.Administer the monthly Guest Satisfaction Survey, reporting results to the senior management team.provied training system to staff in order to meet and exceed guest expectations. Assist the Front Office Manager with the daily management of the Front office, ensuring maximum guest satisfaction and efficiency of check in and check out.Managing all daily operational tasks, ensuring that all outstanding guest or operational issues are resolved；Participate in departmental training program Assist the Front Office Manager with the daily management of the Front office, ensuring maximum guest satisfaction and efficiency of check in and check out.Implement and maintain training systems to ensure that associates have the necessary framework and skills to perform their job efficiently and effectively.

  • Deputy General Manager

    Apr 2011 - Jul 2014

  • Director of Rooms

    Nov 2006 - Apr 2011

  • Front Office Manager

    Apr 2004 - Nov 2006

  • Reception Manager

    May 2002 - Apr 2004

  • Guest Services Manager

    May 1999 - May 2002
• 

  Westin tianjin hotel

  Jul 2014 - Dec 2019

  Deputy general manager

  Be responsible for monitoring hotel’s operations and financial performance, assist and supervise outsource hotel management firm to set targets, maintain the hotel property according to our corporate vision.•Facilitate the hotel management operator in building up and maintain relationship with Government, media or any related public relations•Ensure proper internal control procedures are in place and are in compliance with audit’s requirements•Work with management team to review feedbacks and improve on the service standards of the hotel•Review the Sales and Marketing Plan put forth by the management team and make suggestions for improvements Show less

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  Yanyuan international hotel

  Jan 2019 - now

  总经理