Experience

• 

  Vodafone romania

  Feb 2006 - Sept 2014

  Data lead role for data conversion process to Oracle Hyperion Planning implementation.Prepare files for submission to the new application (history, actuals, budget).Reconcile data loaded into the new application against legacy system data.Test functionalities of the new tool are in accordance with design requirements.Work with other Operating Companies within Vodafone group all through the project.Meet dead-lines for delivery of data and reconciliation of loads.Meet dead-lines for UAT.Prepare standalone and consolidated financial statements under IFRS requirements;• Support the implementation of group accounting policies across company;• Develop and/or maintain insightful management reports and analysis of overall company performance on the relevant dimensions, and provide professional advice in relation to accounting transactions;• Assist the direct Manager to ensure compliance with requirements of the Sarbanes Oxley Act of 2002 and ensure that Company has strong, effective internal controls and a healthy internal control environment;• Gather input from other departments and translate them into budgets, forecasts and long term plans, defining and monitoring financial & operational targets to steer the performance of the Company;• Prepare budgets, forecasts and long range plan set of financial statements (standalone and consolidated;• Performance management related to deviations versus plan.Continuous development and update of business planning models based on current and expected developments of the business;• Develop flexible budgeting models for P&L, BS and CF, adaptable for building various scenarios to support business decisions;• Prepare Hyperion upload files based on all centralized data and analyze the consolidated results. Maintain the budgeting existing systems, improve and update tools. Show less Performing support activity for Financial and Logistics Systems for VODAFONE andSAYFONE namely: Oracle Payables, Fixed Assets, Purchasing, Procurement,Receivalbles and Inventory to ensure are available and properly configured to satisfyuser community needs and comply with regulatory, auditors and SOX requirements.Set expectation, task prioritization, define new SLA Support after implementation for new functionalities, modules (if is the case).Support for prioritization, interdependencies between projects, set up dead lines.Monthly analysis of the assets clearing account (231CLR), reconciliation between Account Payables, Fixed Assets and General Ledger modules before and after running monthly depreciation on assets. Preparing fixed assets registers and various reconciliation reports for the Fixed Assets Team.Opening and closing accounting periods for each Inventory organisation.Setting new standard cost for specific items.Monthly analysis of the inventory stock and charge accounts , reconciliation between Inventory and General Ledger.Working with PL/SQL for developing new reports in order to satisfy the users community’s needs.Preparing reports on user’s demand following their specific requests.I had a key role in the Fixed Assets Register Reconstruction (Oracle) where I had to review current procedures and define new functionalities for Oracle Application in order to comply with future work procedures. Setting up the system according to the new developments. Assuring all process are up and running after set-up.Involved in SAP implementation for Vodafone Romania, Finance Department having a key role in adapting Fixed Assets and Accounts Payables procedures to the new ERP system. Extracting data (1 milion assets, 2000 PO’s) from ORACLE system in accordance with SAP requirements using scripts developed in PL SQL. Reconciling extracted data with transformed and loaded data in SAP using Microsoft Access, PL SQL and Excel. Show less Ensure payments of invoices are made according to procedure (original invoice, annexes, contractual agreed terms, Pay group, RAS accounts/OVH, CAPEX/OPEX, bank details, etc).Increase the level of service and financial support & advice for the internal customers Ensure that the EURO conversion project will be done w/o negative impacts of the internal customers. Figures correctness in the financial statements. Record all the invoices during the month, according procedure, to ensure no delays in the month end closing process, ensure invoices are timely received/booked in Finance. Average processing time less than 3 days (follow up for PO/PA with errors, ask for support to TL/manager). Perform monthly reconciliation of assigned suppliers, balance, movements and submit them to TL until 15th of the month. No balances older than 90 days except for specific contractual terms (explanations for old amount). Check and input the accruals in General Ledger, according EFC processes and month end closing. Perform reviews of the own work and design new reports to check and reconcile all records. Implement the controls required for area of responsibility, as indicated by TL/Manager.Analyze quarterly depreciation projection, monthly reconciliation of accumulated depreciation and monthly charge accounts, point out any anomalies in the depreciation process, preparing monthly flash depreciation report, preparing monthly the asset capitalization file.Perform/respect the actions within the development plan Show less Increase the level of service and financial support & advice for the internalcustomers. Ensure overall SOX compliance for VF-RO through managing the processin accordance with Group instructions. Work and educate the different stakeholders in the business in order to improve targets Accurate accounting records. Ensure completeness, accuracy and timeliness during daily transactions andmonth-end closing activities. At team level ensure timely processing of invoices.Month-end close activities according to the plan. Follow up with responsibledepartments for accurate estimations. Formal, monthly reconciliation between theaccounting modules and General Ledger. Obtain sign off from manager. Show less

  • Analyst, Financial Planning and Analysis

    Mar 2013 - Sept 2014

  • Analyst, Financial Information Systems

    Jul 2008 - Feb 2013

  • Accountant Fixed Assets

    Jun 2007 - Jun 2008

  • Accountant Accounts Payables

    Nov 2006 - Jun 2007

  • Customer Operations Representative

    Feb 2006 - Nov 2006
• 

  Oracle

  Sept 2014 - now

  • Managing the EMEA PeopleSoft Tools Team (8 engineers) and the EMEA EBS ATG SysAdmin Team (5 engineers) part of the Apps Unlimited (Apps UL) Organization. Accomplishing department objectives by managing employees and planning and evaluating line-of-business activities. Ensured multi skilling of engineers to provide complete coverage during EMEA hours for PeopleSoft Tools and EBS ATG . Prepared regular 1 on 1 with each engineer, discussing progress, metrics, trainings and any standing items as well as coaching and mentoring. Managing employee relations issues. Hosted Team Meetings where we presented achievements, discussed main KPIs and ensured team is on track with the established goals for current fiscal year. Prepared and delivered annual appraisal based on individual performance. Handling customer escalations and monitoring the progress , making sure all available resources are focused towards delivering a solution. • Global Product Area Lead for BI Publisher (35 engineers). Managed the transition of the BI Publisher Support from EBS group to Legacy Apps group inside Apps UL. Ensured training and coverage for all 3 shifts US, IST, EMEA. Identified engineers for the roles: Cluster Technical Coordinator, Subject Matter Expert, Knowledge Management Lead, Automation Designer, CREW Lead. Ensured continuous and fruitful communication with Development, Product Management, Cloud DevOps. Developed work procedures, best practices to support engineers in delivering high quality service to customers. Prepared and presented monthly status report to Leadership Team • Apps Unlimited (Apps UL) Rolling Agenda Lead. Preparing the APPS UL Agenda weekly based on input from various sources (managers, internal information, , presenting to Leadership Team , publishing the agenda to an audience of over 1000 engineers . Rolling Agenda comprises of best practices, procedures, important announcements, trainings, achievements within the organization. Show less • Worked closely with EMEA Payables Manager to ensure Service Request escalations backup.• Managed workload balancing within EMEA Payables team, handling of complex Service Requests and ensuring cross team communication for grey area Service Request as Team Lead of EMEA Payables Support.• Lead the technical interviews during the recruiting process in EMEA and providing preliminary feedback to management about the potential of each candidate.• Coaching new hires in regards to technical and non technical skills required as support engineer with Oracle.• Hosted local soft skills workshops that helped improve customer experience: Communicating with customers, Resilience and Listening, Service Request quality review• Trainer for the global up skill initiative for the Oracle Application Framework workshop. This helped engineers gain new technical skills and debug issues met in this area.• Participant in the Delivery Advisory Board (DAB) workshops led by the Payables Director with the purpose to generate ideas and initiatives to improve Support activity and Customer experience.• To improve the review of data fixes and identify patterns used to develop signatures to be automated I have designed and implemented the Automation flow for Data Fix review in Payables at a global level .• Participating in the Development calls for Internet Expenses in order to keep track of Bugs and communicate closely with the Development team.• Keep track of long running Service Requests as a Terminator Lead and provide guidance to owning engineers to improve customer experience in such situations.• As a highly experienced engineer I handled complex Service Requests and was part of the Top Account program as well as being an SME for Internet Expenses Show less • Providing remote technical and functional support to Oracle's global customers using the very latest tools and extensive knowledge base. Contribute to knowledge management, problem avoidance and be involved in other projects• As a member of the Support organization, my focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for Electronic Support Services. A primary point of contact for customers, responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.• Handling high complexity Service Requests on 11i and R12 EBS Financials Payables for the Accounting, Invoices, Payments, Treasury and Internet Expenses, Fusion Mobile Expenses application clusters as well as Performance and Patching, Oracle Application Framework ,Workflow and Oracle Approvals Management . This work requires functional knowledge : application setup, business flows. And technical skills such as : PL/SQL, Unix, Java, HTML.• Summary of essential technical know-how. Requesting and interpreting of: FND Log, Trace TKProff and AWR. Interpreting Database Performance and statistics , Bug Report on About this page , Personalizations and Customizations in HTML pages , Fiddler Trace to Troubleshoot Issues and View HTTP(s) Requests. Identifying patches applied and file versions upgraded, use of clearing Caching Framework . Gathering and interpreting mobile devices debug files for Android and IoS and determining OAM based SSO authentication mechanism issues on mobile devices. Gathering patching logs and interpreting errors. Show less

  • Senior Product Support Manager

    Apr 2024 - now

  • Product Support Manager

    Mar 2021 - Apr 2024

  • Principal Support Engineer

    Jan 2018 - Mar 2021

  • Senior Support Engineer

    Sept 2014 - Jan 2018