Experience

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  Singapore prison service

  Mar 2015 - Jun 2015

  Administrative officer

  • Improved workflow and processes, reducing administrative redundancies• Mapped out variables and established excel models to quantify medical officer's workload and facilitate better resource allocation

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  Reprice technologies pte ltd

  May 2017 - Aug 2017

  Business development intern

  • Negotiated with 150+ clients to enrol them onto company's SaaS platform• Contributed to company’s expansion from <40 partners to 150 partners • Engaged partners and ensured that partnership value adds to their businesses• Gathered feedback from partners and suggested improvements to product team

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  Reprice technologies pte ltd

  Jan 2018 - May 2018

  Marketing intern

  • Coordinated and executed user acquisition & marketing plan • Crafted social media content and managed company’s social media handles• Performed data analytics to measure KPI

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  Atlantis lab

  May 2018 - Aug 2018

  Analyst

  • Assessed feasibility of ideas through market research and user testing• Defined market gap and developed USPs for blockchain projects• Negotiated partnership with interested clients

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  Commontown pte ltd

  Sept 2019 - Jan 2021

  Associate product manager

  • Collaborated with designers, engineers and marketers to grow user base exponentially• Enhanced product USPs by uncovering and delivering features that are useful, delightful and technically feasible• Reduced time wasting and guesswork by adopting data-driven decision making process• Promoted experimentation culture and focus on what works while eliminating features that don't• Garnered consensus on product direction

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  Shopee

  Jan 2021 - Apr 2022

  Product manager

  • Engaged business stakeholders to identify pain points and prioritise requests based onbusiness impact• Translated business requirements into features to improver buyer, seller and driver's experience• Collaborated with cross functional teams to ensure technical solutions are designed effectivelyto meet business expectations• Standardised parcel tracking experience across all markets

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  Tracktravel

  Jan 2023 - Oct 2023

  Software engineer

  Keep track of all your travels in one place.

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  Plusgrade

  Oct 2023 - now

  Data analyst

  • Delivered data-driven insights and actionable recommendations to stakeholders, driving tangible program revenue improvement• Enhanced program revenue by identifying and resolving technical inefficiencies through data analysis• Collaborated across functional teams to optimize user experience by analyzing attrition rates at key touch points, leading to reduced churn and increased engagement