Experience

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  Matkis farm limited

  Nov 2017 - May 2018

  Customer service representative

  • Enhanced customer satisfaction with fast, knowledgeable service.• Handled customer inquiries, payments, and service requests with CRM tool like Salesforce. Documented, researched, and resolved customer service issues.• Collaborated across departments to resolve customer-related issues. • Contributed to upsell and cross-sell promotions to increase revenue. • Anticipated needs and resolve problems to keep customers happy.

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  Doren specialist hospital

  Nov 2018 - Jan 2021

  Customer support officer

  • Delivered exceptional service to every guest, offering business information and helping locate services or personnel.• Maintained impeccable records, schedules, and financial accounts. • Managed routine desk procedures and large groups, carefully checking information and correcting problems.• Stayed on top of financial requirements, posting charges, preparing statements, and processing payments. Handled all incoming and outgoing deliveries, routing mail, packages, and personal items to staff and guests.• Maintained organized, efficient front desk with regular attention to housekeeping needs. • Oversaw daily reporting and tracking, reviewing trends, and correcting discrepancies. Show less

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  Tekexperts nig

  Feb 2021 - Feb 2024

  Microsoft 365 exchange online technical support

  • Act as the primary technical contact for Migration issues, product led growth for Microsoft 365 subscriptions.• Providing technical support to customers via phone, email, or chat, and resolving technical issues related to Microsoft 365 products and services.• Identify and troubleshoot connectivity problems, application errors, and security concerns related to Microsoft 365.• Educating customers on the use of Microsoft 365 products and services and providing guidance on best practices for improving productivity and collaboration.• Documenting technical issues and solutions in a knowledge base for future reference.• Collaborating with other technical support engineers and cross-functional teams to resolve complex technical issues.• Keep up to date with the latest updates and enhancements to Microsoft 365 and communicate these changes to customers as appropriate.• Provide 1st and 3rd level support to customers within Europe, Middle East, North America and Africa region. • Ensure that each ticket raised is handled as per service level agreement and to the highest possible customer satisfaction. • Provide resolutions on Microsoft Office 365 related issues. Show less