Experience

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  University of redlands

  Jan 2011 - Apr 2013

  Supervise staff of three Community Assistants. Plan and facilitate weekly staff meetings. Conduct mediations between students and staff members. Act as liaison between students and staff/administrators. Ensure safety of residence hall and residents. Enforce University policy and document policy breaches. Participate in duty rounds. Plan and implement social and educational programs. Create action plans based on community trends. Manage yearly budget. Serve on Diversity Committee and Programming Committee. Show less STEP is a peer mentoring program for first generation/underrepresented students and Cal Grant recipients. Plan and coordinate functionality of program, including tracking attendance and assignment completion, schedule presentations to be given each week, and oversee lead mentors in facilitation of program. Provide mentoring, academic counsel, emotional support, and general guidance. Collaborate with Director and Assistant Director of Campus Diversity and Inclusion, and First Generation College Student Project Coordinator. Show less

  • Community Director

    Aug 2012 - Apr 2013

  • Co-Coordinator of STEP

    Jan 2011 - Dec 2012
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  University of phoenix

  Oct 2014 - Apr 2016

  Enrollment representative

  Promote student enrollment, progression, and retention by building rapport with students, identifying their needs, and exhibiting how preexisting University resources adequately meet and exceed those needs. Promote student progression and retention, and generate referrals. Provide personally tailored degree program advisement, and information on federal financial aid and other funding options. Maintain a commitment to compliance when speaking on University accreditation, financial aid processes and procedures, program details, etc. Manage databases and prioritize tasks as part of individual and team assignments. Show less

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  California baptist university

  Sept 2016 - Mar 2022

  Responsible for creating and maintaining relationships with individual students that promote student satisfaction and retention. Meet non-classroom support needs of students by providing direct solutions to student problems, and acting as a relationship manager to ensure that others provide effective solutions when it is not within the advisor’s scope. Act as the student’s principal if not exclusive point of contact in the institution, and as such, be responsible for addressing student issues and complaints as they arise, serving as a student liaison with other functional areas of the organization, and establishing university practices that contribute to student satisfaction and retention. Show less

  • Retention Program Coordinator

    Nov 2020 - Mar 2022

  • One-Stop Student Service Advisor

    Sept 2016 - Nov 2020
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  University of redlands

  Feb 2022 - now

  Responsible for overseeing provision of a range of services supporting students in degree seeking and certificate programs, lifelong learning courses, and custom professional development programs. Creatively collaborates with university administration, faculty, and staff to enhance and maintain the quality and delivery of programs and services designed for student success and improving student retention and completion. Fosters relationships across departments and with other institutions and organizations to identify and support the unique needs of different types of students. Provides direct support to Enrollment Counselors and Student Assistants by providing ongoing training and professional development, answering questions, and providing feedback on work/projects/tasks. Mediates and manages escalated concerns throughout the student life cycle, including student-to-faculty challenges, interdepartmental communication, resource and support connections, and discerning financial need for scholarship opportunities. Serves as department liaison for university accessibility services offerings and accommodations. Show less

  • Adjunct Professor

    Oct 2022 - now

  • Assistant Director of Student Success

    Feb 2022 - Jun 2023
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  Moreno valley college

  Jun 2023 - now

  Director of academic advising and student success

  Responsible for providing administrative direction and oversight for all functions and activities of each of the Engagement Center Student Success Teams for each of MVC’s six academic schools, including planning, development, and administration of departmental policies, procedures, and services; organizing and overseeing day-to-day programs, services, activities, and personnel; and providing professional support in a variety of areas. Oversees full implementation of Guided Pathways and the Promise Program, and serves as the project director for the Title V DSHI Grant. Show less