Experience

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  Cortona sviluppo srl

  Jun 2007 - Jul 2007

  Intern event organizer

  Organizing and managing major conferences

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  Dott. gliatta franco

  Sept 2009 - May 2011

  Junior chartered accountant

  Registration of invoices, General Ledger, Secretary.

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  Tamburini srl

  Jun 2011 - Apr 2013

  Back office manager and loans manager

  I monitored and implemented financial policies and procedures, as well as administered team building, staffing, training and performance management activities, while ensuring proper financial and internal controls. I assessed, examined, approved, and rejected loan application based on financial capacity and capability of a loan applicant. I managed vehicles and changes in ownership. I also managed Customs clearance for foreign sales both incoming and outgoing of used Vehicles).Key Contribution:♦ Increased sales performances by 20% and loan acceptance rate by 35%. Show less

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  Relais il falconiere

  Apr 2013 - Jan 2014

  Back office manager

  Reservation Management and Luxury Tour Organization for customers during their stay, Secretary, Receipts and Invoices, Selling Wine of Baracchi Winery, Social Media Specialist.

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  Af.ut.

  Jan 2014 - Jul 2014

  Operation manager

  I delivered administrative support to ensure efficient operation of the office. I collected, archived and analysed production data. Identified methods to improve quality, efficiency and productivity, reduce costs, increase profits, or improve control measures. I worked closely with team to ensure they were meeting performance expectations.Improved efficiency and productivity of the workers.Reduced costs by 5.5% and increased revenues by 7%.

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  Toscana immobiliare

  Sept 2014 - Mar 2016

  Office manager

  I provided administrative support while overseeing daily office operations. I translated contracts, deeds, official documents and advertisements. I developed and distributed printed and electronic communications. I facilitated Human Resource operations such as invoicing, accounts payable/receivable, and payroll to ensure timely completion of all documents. I analysed and reported on the performance of marketing campaigns, gained insight and assess against goals. I collaborated with marketing staff to develop detailed marketing plans for all media channels and sales teams. I established positioning, identified target audiences, and developed marketing plans with specific objectives across different channels and segments. I executed marketing programs from start to finish, leveraging internal support and driving collaboration.Key Contributions:♦ Visited clients of Top-Level real estate properties (Hotels and Private Houses) to increase customer satisfaction rate.♦ Reduced annual office expenses by €15K by negotiating a costs savings plan with merchants. Show less

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  Buzzhire

  Feb 2017 - Jun 2018

  Hiring manager

  I scheduled and organised hiring events three times in a week. I coached and developed the team to ensure they were delivering against key business metrics. I streamlined and implemented HR processes such as performance management reviews, talent and succession planning, development activities, and driving organisational change processes. I also conducted feedback meetings and delivered reports to senior management on a daily basis for informed decision-making.Key Contributions:♦ Improved the system of hiring people by developing and implementing standard methods for the interview process.♦ Helped the development process of the app and the launch of the new website.♦ Raised hiring success rate from 74% to 88% by making objective hiring decisions.♦ Improved the NPS of employers from 70 to 79% by providing opportunities for employees to give input. Show less

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  Apple

  Apr 2017 - Mar 2022

  I oversee technology operations and develop effective strategies to incorporate technology into all areas of the organisation. I also develop, track and control the development of annual operating and capital budgets for purchasing, staffing and operations. I act as a strategic partner on the leadership team and work closely with team to ensure they are meeting performance expectations. I collaborate with stakeholders across north UK and Sweden market and create technology standards and practices and ensure adherence. I communicate proactively with customers over the phone positioning tailor made business solutions. I manage and develop client accounts to initiate and maintain favourable relationship with clients, which include consulting and technology services (e.g. architecture, product and platform development, intelligent automation, data and analytics etc.). I manage and grow clients existing client business for their digital transformation strategy and services, aimed at creating trusted partnerships.Key Contributions:♦ Increased NPI revenue by 12% Institutionalize formal processes across the corporation and supply chain.♦ Improved business conversion rate for store by 15% by removing distractions.♦ Created a tracker to collect data and analyse weaknesses in business team.♦ Facilitated business experiences through in-store briefings, workshops and events.♦ Drove strategy improvements through monitoring, analysis, and reporting of the pipeline and performance.♦ Managed a portfolio of 150 businesses and closed deals for 1.5 million in one-year exceeding goals and directors’ expectations.♦ Improved overall customer experience by utilising in-depth knowledge of CRM system and B2B software♦ Acquired extensive knowledge of how businesses use technology and what Apple solutions can offer them.♦ Drove strategy improvements through monitoring, analysis, and reporting of the pipeline and performance. Show less

  • SMB Account Manager - Business Expert

    Jan 2019 - Mar 2022

  • Product Zone Expert

    Mar 2018 - Jan 2019

  • Product Zone Specialist

    Apr 2017 - Mar 2018
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  Amazon payment services

  Mar 2022 - now

  ♦ Oversee 15 Enterprise accounts across EU representing $25MM in TTM OPS, progressing through, data analysis, training, expansion, renewals, and offboarding as needed.● Serve as the primary POC for B2B Sales, finOps and Pro Serv. across the EMEA region.♦ Cultivating successful relationships with key stakeholders within customer organizations to ensure optimal engagement with Amazon Payments products and support.♦ Understanding the technical needs of each customer and collaborating with internal teams and external stakeholders to ensure the optimal delivery of Amazon Payments solutions.♦ Uncovering each customer’s enterprise-level business goals and articulating how Amazon’s product suite is aligned to help exceed their KPIs.♦ Identifying opportunities for increased product optimization.♦ Leverage sales and engagement strategies to meet the 5 monthly cross/upsell or renewal KPIs, driving a 40% ARR♦ Strengthen the customer experience by nurturing relationships using a personable approach to inform on company or account updates via weekly check-ins and QBRs with CTOs and other leaders.♦ Develop actionable and long-term solutions from bottlenecks, risks, and successes identified in QBRs as a roadmap of success 4 months ahead.● Navigate the interdependencies of customer success, sales, and project lanes by collaborating cross-functionally Show less As a Key Account Manager, my responsibilities include:♦ Building strong relationships with customer admins, serving as their trusted advisor and single point of contact for all payment-related matters through regular touch points and effective issue resolution.♦ Collaborating with cross-functional teams to ensure a seamless payment experience for customers.♦ Analyzing technical integrations and invoice data to effectively communicate issues and solutions to both technical and non-technical stakeholders.♦ Providing feedback to product and engineering teams to enhance customer experience.♦ Developing and implementing standard operating procedures to improve resolution paths and team efficiency.♦ Tracking customer issues and resolutions using standardized CRM tools for reporting. Show less

  • Senior Payment Success Account Manager

    Dec 2024 - now

  • Enterprise Payment Success Account Manager EMEA

    Feb 2024 - Dec 2024

  • Enterprise Account Manager - Payment Product Support

    Mar 2022 - Feb 2024