Experience

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  Microcode technology

  Oct 2014 - Feb 2017

  Teknoloji solutions

  Microcode.co Technology Software Company was established in 2012 and is an international company with operations in the Gulf Countries and Turkey. The company aims to develop long-term partnerships and expand these partnerships in smartphone and tablet market platforms.

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  Vrtime ltd. şti.

  Mar 2017 - Jun 2018

  Technical support specialist

  VRTim is Istanbul's leading virtual reality center where you can experience state-of-the-art virtual reality entertainment, play virtual reality games and have virtual reality experiences. VRTime gives everyone the chance to experience the ultimate gaming and immersion without huge setup costs and space requirements.With its scale, players can physically move around the space, which helps replicate real-world movement for the user and make the virtual environment more realistic.Step into Another Reality and lose yourself in it.Reality can be exaggerated, rising rental prices and adding stress to the day-to-day – it's not surprising that sometimes we want to escape. But whether you're flying to a tropical island to swim with whales or strapping yourself to a rally car to release your tension in a frenzied race, spending an hour or two at the VRTime center may not be feasible.Turkey's first social virtual reality salon is waiting for you.Located in the heart of Istiklal street in Taksim district, the most lively street of Istanbul, VRTime has all the social atmosphere of an old-style arcade with cutting-edge games. Show less

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  Kupontos

  May 2017 - Apr 2020

  Technical support supervisor

  Microcode.co Technology Software Company was established in 2012 and is an international company with operations in the Gulf Countries and Turkey. Our company aims to develop long-term partnerships and expand these partnerships in smartphone and tablet market platforms.Microcode technology latest project:''KUPONTOS''What is Kupontos?Kupontos is an opportunity recommendation service. With its simple interface, it makes you privileged when issuing discounted electronic coupons of companies serving in many areas such as cafes, restaurants, hotels, massages, spas, activities and beauty centers in Turkey.Opportunities are now in your pocket with a single click! Download the Kupontos application and thousands of opportunities will come to you instantly. Show less

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  Trade valley teknoloji medya hizmetleri danışmanlık ve pazarlama ticaret anonim şirketi

  May 2020 - Dec 2022

  TradeValley is a group company which has been established to develop international B2B trade and to provide add value to the Turkish economy.TradeValley is a group company which has been established to develop international B2B trade and to provide add value to the Turkish economy. In our online e-commerce platform, our principal purpose is fast and reliable trade.TradeValley brings together the suppliers and manufacturers in Turkey with buyer companies around the world in a quick and effortless way. While opening the doors of global trade, the international commercial associations you build via TradeValley gives you the golden key to earn more.What does TradeValley do?Through an online trading platform and within the scope of International Trade Law, TradeValley aims to offer an all-in-one e-commerce platform for buyers and suppliers around the world to help its clients to do fast and reliable global business. Within this wholesale-oriented platform, you can find manufacturer and trader companies along with all the essential solution partners of online global trade such as translation support, logistics services, law firms, and inspection companies.While purchasing through TradeValley, buyer companies not only may choose any logistics company they prefer but also may benefit from the inspection services during their purchasing process. Buyer companies may send a request for proposal to supplier companies, in line with their requirements.TradeValley provides translation service in 5 different languages including Turkish, English, Arabic, Russian and German. As for the payment infrastructure between sellers and buyers, TradeValley has an advanced payment system named “Secure Trade” that protects buyer & seller rights and holds security certificates at an international level for a trustworthy trade. Show less

  • Technical Support Team Leader

    Jun 2021 - Dec 2022

  • Customer Support Services

    Feb 2021 - Jun 2021

  • International Trade Specialist

    May 2020 - Feb 2021
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  Shopgo bravobazaar

  Jul 2022 - Nov 2022

  Customer service management

  ShopGo is the number one service for consolidating personal and commercial goods in Turkey.There used to be a great problem for anyone interested in buying from Turkish companies: Turkish companies do not support international shipping services. This forced customers to pay extremely high cost of shipping using courier services such as DHL, Aramex, UPS and FedEx. At ShopGo, customers can use the Control Panel to track their items and pay the cost of international shipping by using electronic payment systems.ShopGo Steps Registering on the ShopGo website to get an address in Turkey. Using your address for buying from Turkish websites. Using the Control Panel and tracking your purchases at ShopGo Consolidating your purchases and working out the total weight and cost of your shipment. Setting the delivery address for the final destination. Using the card payment process. Tracking your shipments throughout the shipping process. Show less

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  Jumlax

  Dec 2022 - May 2024

  Customer service manager

  JUMLAX PLATFORM B2BJumlax platform for merchants and businesses is a multi-functional,multi-lingual, multi-vendor e-commerce (business to-business) integrated platform. It contains a wide range of products and services offered from our trusted suppliers in many countries of the world, and provides our customers with options for shipping, transportation, logistics, inspection and compliance, both domestic and international. It also provides secure, reliable and appropriate payment and collection solutions for small, medium and large companies in the different countries in which the platform operates. Show less

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  Rebune - ريبون

  May 2024 - now

  Customer service manager

  As the Customer Service Manager at Rebune Company, I hold a key responsibility in developing and implementing effective strategies aimed at enhancing the customer experience and increasing satisfaction. I lead the customer support team, guiding them to ensure high-quality service that reflects the company's values.My responsibilities include monitoring key performance indicators such as response time and customer satisfaction, enabling me to provide regular reports to upper management on the team's performance. I also address customer issues and complaints, which requires critical thinking and the ability to provide effective solutions.Additionally, I develop strategies to improve the customer experience and increase customer loyalty, and I organize training programs for the support team to enhance their skills and efficiency.I also prioritize communication with other departments, such as sales and marketing, to ensure a seamless and unified customer experience. Through these responsibilities, I strive to achieve excellence in customer service and enhance Rebune's reputation as a leading brand in the market. Show less