Experience

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  No trouble

  Sept 2007 - May 2019

  Account/ project manager

  -Customers care and managing support-Project management & Account management (Farmer)-Sales manager: Monitored and strengthened relationships with customers-Design on-demand IT (network, storage, workstation, broadcast) solutions (B2B).-Tender management (Public and EU)-Developed and negotiated deals for audio-visual/ multimedia projects (Autodesk, Adobe,Cisco, Eizo, Blackmagic design)-Processed orders and invoicesNo Trouble is specialized in digital technology and audiovisual productions.Vray, Autodesk, Adobe, SketchUp, CAD, Davinci are just some of the products we offer.From the software side to the homemade hardware, from offline to 4k uncompressed, from fibre channel network to 100 Gb Ethernet, or for a complete broadcast integration, the No Trouble team is there to advise you.With editing station, rendering unit or 3D workstation all around Benelux, we are glad to share our 3D and 2D knowledge with you.No Trouble offers its clients a global solution to optimize their efficiency, using material specially designed to satisfy their technical and creative needs.No Trouble provides technical expertise, from preliminary engineering to execution and implementation. Show less

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  Keyline

  Sept 2007 - Jul 2009

  Graphic designer

  Graphic designe on Adobe Premier, After effecte, 3Ds max, Photoshop,....

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  Adobe

  Jan 2010 - Jan 2014

  Keynote speaker for adobe

  Demo maker for Adobe products ( video )trainer for trainer

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  Lacambre

  Sept 2015 - Sept 2015

  Adobe premier teacher at lacambre school

  Freelance teacher of adobe premiere

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  Knowliah

  May 2019 - Mar 2021

  -Delivered swift and efficient support through all available channels (mails, phone, ticket) -Decreased the First-Reply Time from 3-5-days+ to less than 4 hours -Decreased the Full-Resolution Time of tickets -Created an internal Customer ticketing support software (Workflow) -Cleared an unmanaged backlog of tickets -Managed tickets and SLA -Tested and reported bugs, translated customer’s needs into new features -Provided technical support to customers (IT) -Managed knowledge bases & monitor their performances Show less

  • Customer Succes Manager

    Sept 2019 - Mar 2021

  • Senior Advisor

    May 2019 - Sept 2019
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  Otra

  Mar 2021 - Jul 2022

  Service manager

  I guide our new clients to make sure they are properly set up to use our technology,manage implementation projects from a to z, and help our existing clients with anyissues they might have.I make sure our clients receive a first-class user experience and internally aim to achieveoperational excellence.Some of my current responsibilities as a Service Manager :-Managing the full on-boarding and activation of our clients and users on the platform(both hardware and software) and support (creation of video and tutorial).-Setting up processes & standard operating procedures-Managing the customer knowledge base, handling dissatisfied customers and managintmajor incidents-Establishing close working relationships with our third-party partners-Managing escalations, establishing Support policies, SLAs & KPIs-Setting up and customising Odoo CRM-Providing training to our users-Implementing cross-team processes with Trust & Safety while also improving usereducation-Formulating product enhancements and working hand in hand with Product Team andDev Show less

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  Barco

  Aug 2022 - now

  Responsible for:- The long-term effectiveness of the Meeting experience Segment.-Alignment and follow up on the execution of the service processes with the Distributors and Resellers.-The Business development of Commercial Services for MX Customers and partners together with Sales and Customer Excellence team.-The maximization of service revenue and Customers experience targets.-Actively managing and following up major Service accounts and their requests

  • Global customer experience manager ClickShare

    May 2024 - now

  • Global service customer experience manager

    Jul 2023 - now

  • Service Commercial Excellence MX EMEA & AM

    Mar 2023 - Jul 2023

  • Service Segment Manager Meeting Experience

    Aug 2022 - Mar 2023