Experience

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  Vecna

  Jun 2012 - Apr 2013

  Jr. administrative assistant

  ➥ 𝗦𝘂𝗺𝗺𝗮𝗿𝘆:In my previous administrative position, I engaged in routine administrative work of limited scope and responsibility, with additional duties involving the coordination and monitoring of phases in projects and programs for the Marketing Department. I reported directly to the CTO and CEO, providing essential clerical and administrative support to the team, including tasks such as photocopying, filing, emailing, handling telephone calls, and general typing. My role encompassed undertaking routine administration tasks, operating computerized records/information/communication systems, and performing other IT-based responsibilities. Additionally, I was responsible for sorting and distributing mail as directed.➥ 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:▪ Field telephone calls▪ Provided help when needed with various projects for other employees▪ Performed word processing, filing and faxing▪ Scheduled meetings, calendaring, and coordinating events Show less

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  Blazing saddles bike rentals and tours

  May 2013 - Aug 2014

  Assistant manager

  ➥ 𝗦𝘂𝗺𝗺𝗮𝗿𝘆:In my previous role, I was responsible for ensuring the smooth daily operations of a retail outlet by providing support to staff on the sales floor and handling various administrative duties. My responsibilities included inspecting inventory shipments, addressing customer complaints, and facilitating the training of new team members.➥ 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:▪ Attract, hire, develop, inspire, and retain top talent▪ Teach, coach, and train to improve the success and selling potential of all associates▪ Effectively and fairly lead and drive high-performance of all associates▪ Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates▪ Build a highly satisfied and loyal customer base through engagement, conversion and gathering customer phone and e-mail information▪ Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus▪ Implement and sustain magazine direction to optimize business and bring the product story to life▪ Consistently lead the focus on delivering emotionally engaging customer experiences while implementing sales strategies▪ Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities▪ Maintain policies and procedures Show less

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  Bay crossings

  Sept 2014 - Sept 2015

  Customer service representative

  ➥ 𝗦𝘂𝗺𝗺𝗮𝗿𝘆:I was responsible for engaging with customers on behalf of their company. Playing a vital role in building and maintaining positive customer relationships, contributing to customer loyalty, and enhancing the overall reputation of the company. My duties included answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers.➥ 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:▪ Responding to Inquiries: Addressing customer inquiries, concerns, and requests via various channels such as phone, email, chat, or social media.▪ Providing Product/Service Information: Offering detailed information about products or services, including features, pricing, and availability.▪ Problem Resolution: Resolving customer issues, complaints, or escalations in a timely and effective manner to ensure customer satisfaction.▪ Customer Education: Providing guidance and information to customers on how to use products or services effectively.▪ Maintaining Customer Records: Updating and maintaining accurate customer records, including contact information and interactions.▪ Cross-Selling and Up-Selling: Identifying opportunities to promote additional products or services to customers based on their needs and preferences.▪ Providing Technical Support: Offering technical assistance and troubleshooting for customers experiencing issues with products or services.▪ Following Up: Checking in with customers after the resolution of an issue to ensure their satisfaction and address any additional concerns. Show less

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  Air national guard

  Nov 2014 - Jul 2023

  ➥ 𝗦𝘂𝗺𝗺𝗮𝗿𝘆:As a leader in a call center for tax advisory, I'm adept at managing and inspiring teams to deliver exceptional customer service while ensuring compliance with tax laws. I was recognized for the ability to communicate complex tax concepts clearly, resolve inquiries efficiently, and stay abreast of evolving tax legislation. As a collaborative professional with a commitment to continuous improvement, I drove organizational success through strategic leadership and expertise in tax advisory services.➥ 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:▪ Cross-Functional Collaboration: Collaborate with other departments, such as IT, training, and quality assurance.▪ Staffing/Scheduling: Collaborate with workforce management to optimize staffing levels, create efficient schedules, and ensure appropriate coverage to meet service level goals.▪ Issue Resolution: Handle escalated customer issues and complex inquiries, providing guidance to team members on effective problem-solving techniques.▪ Quality Assurance: Enforce quality standards by conducting regular call monitoring and assessments, identifying areas for improvement.▪ Communication Liaison: Serve as a communication bridge between upper management and call center agents, conveying organizational updates, goals, and expectations.▪ Data Analysis: Analyze call center data and performance reports to identify trends, opportunities for improvement, and areas of success.▪ Training and Development: Conduct training sessions for new hires and ongoing skill development. Show less ➥ 𝗦𝘂𝗺𝗺𝗮𝗿𝘆:I oversaw the lifecycle of data management services for single and multi-service projects. Focused on delivering high-quality, on-time, and within-budget outcomes, I provided leadership to the Clinical Data Management (CDM) team. I directed the team in project planning, execution, and close-out, adhering to GCPs, regulatory guidelines, SOPs, and relevant policies.➥ 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:▪ Work directly with field personnel on wellness sites.▪ Upon completion of tracer operations, utilizes survey instruments to survey the well site to ensure that no materials residue remains at the site.▪ Responsible for complying with all HSE policies, procedures, generally accepted practices of NCS, customer and government regulations.▪ Managed large-scale, high-complexity studies across various customers.▪ Oversaw customers and sponsors at both study and program levels.▪ Managed delivery of areas requiring specific expertise (e.g., Process, Finance).▪ Provided project management expertise for continuous process improvements, issue escalation, and workload projections.▪ Maintained strong customer relationships and ensured open communications with customers and management.▪ Met regularly with Data Operations Coordinator and/or team members to ensure milestones met timelines and quality deliverables.▪ Established strong communications with Data Operations team, functional leads, project managers, and stakeholders.▪ Supported data management service delivery with comprehensive process and technical expertise.▪ Acted as the escalation point for unresolved data issues, collaborating with clients, vendors, and internal team members for resolution.▪ Worked with functional managers to ensure appropriate resources were assigned to meet project deliverables.▪ Implemented proactive quality management plans, identified service and quality issues, and tracked service performance while providing leadership for issue resolution. Show less Military Skill Level 7: Air Transportation Craftsman➥ 𝗦𝘂𝗺𝗺𝗮𝗿𝘆:As an Air Transportation specialist getting ready to promote, I completed Airman Leadership School, a professional military education program in the United States Air Force designed to develop the leadership skills of enlisted airmen. In ALS, Air National Guardsmen learn and develop leadership and supervisory skills, covering topics such as communication, leadership styles, problem-solving, and the Air Force core values. Show less ➥ 𝗦𝘂𝗺𝗺𝗮𝗿𝘆:As an Air Transportation Specialist supervisor, I oversaw the processing of aircraft cargo using the Global Air Transportation Execution System (GATES). I supervised the air worthiness for all equipment and cargo being moved, ensuring all cargo documentation and border clearance requirements have been met, as well as implementing necessary safety and security precautions for handling and storing hazardous materials, special cargo and mail. Additionally, I taught and enforced the proper packaging and securing cargo appropriate restraint equipment.➥ 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:▪ Logistics Coordination: Route scheduling, vehicle assignments, and load optimization, delivery timelines and cost-effectiveness.▪ Regulatory Compliance: Stay abreast of and ensure adherence to transportation regulations, safety standards, and compliance requirements.▪ Fleet Management: Supervise the maintenance, inspection, and upkeep of the transportation fleet.▪ Problem Resolution: Address and resolve any transportation-related issues, proactively identifying areas for improvement and implementing corrective actions.▪ International Logistics Coordination: Oversee and coordinate transportation activities across multiple countries, ensuring compliance with international regulations, customs requirements, and diplomatic protocols.▪ Global Supply Chain Management: Collaborate with international suppliers, carriers, and partners to optimize the global supply chain, considering factors such as lead times, customs procedures, and cross-border transportation challenges.▪ Military Liaison: Work closely with military counterparts in various countries to facilitate the secure and efficient movement of military assets.▪ Cross-Cultural Communication: Navigate and bridge cultural differences when working with diverse military units and government dignitaries.▪ Security Protocols: Implement and enforce security protocols for the transportation of military goods. Show less ➥ 𝗦𝘂𝗺𝗺𝗮𝗿𝘆:At the Air Terminal Operations Center, I held the responsibility of monitoring aerial port cargo backlogs. I efficiently coordinated mission planning with TACC/AMD and handled Special Assignment Airlift Mission (SAAM) requirements in collaboration with requesting units. Additionally, I played a vital role in overseeing section and flight line safety procedures, taking appropriate actions when necessary. Meticulously maintaining air movement records and reports, I ensured accuracy and efficiency in operational documentation. Beyond this, I performed aircraft cleaning services and managed the delivery of meals and comfort items supplies to aircraft. ➥ 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:▪ Foreign Military Liaison: Serve as a key liaison between the U.S. Air Force and foreign military counterparts, fostering strong relationships and collaboration in security objectives.▪ Cultural Competence: Demonstrate cultural sensitivity and understanding while working with diverse international partners, adapting communication and approaches to effectively engage with counterparts from different backgrounds.▪ Mission Planning and Execution: Participate in mission planning activities, offering strategic insights.▪ Security Cooperation: Promoted military partnerships and alliances to strengthen regional and global security.▪ Strategic Planning: Contributed to strategic planning processes, offering insights into regional dynamics and potential areas for collaboration, ensuring alignment with broader U.S. and allied defense objectives.▪ Operational Analysis: Conduct operational analysis to assess the effectiveness of collaborative efforts, identifying areas for improvement and implementing adjustments as necessary.▪ Diplomatic Engagement: Engage in diplomatic efforts as a representative of the U.S. Air Force, participating in diplomatic functions and negotiations to strengthen international partnerships. Show less Military Skill Level 5: Air Transportation Journeyman ➥ 𝗦𝘂𝗺𝗺𝗮𝗿𝘆:Dedicated Air Transportation Specialist with the Texas Air National Guard, ensuring the seamless and efficient movement of personnel and cargo. Adept at coordinating logistical operations, I brought a commitment to excellence and a strong sense of teamwork to every mission. I collaborated closely with aircrews and pilots to synchronize the timing and altitude for air drops, providing critical information for proper aircraft configuration and release procedures. ➥ 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:▪ Orchestrated the movement of military personnel, equipment, and supplies, ensuring timely and secure transportation. Collaborated with diverse teams to plan and execute missions with precision.▪ Managed the supply chain for air transportation operations, overseeing the loading and unloading of cargo, and maintaining accurate inventory records.▪ Worked closely with fellow Air National Guard members, pilots, ground crews, and other specialists to execute missions safely and effectively. Contributed to a cohesive and cooperative team environment.▪ Conducted routine inspections and maintenance checks on transportation equipment, ensuring operational readiness and compliance with safety standards.▪ Facilitated global mobility by coordinating with various military units and agencies, supporting deployments, exercises, and humanitarian missions.▪ Maintained meticulous records of cargo and personnel movements, ensuring compliance with military regulations and protocols. Provided accurate reporting for mission success evaluation.▪ Expertise in properly rigging various types of cargo for airdrop, including vehicles, supplies, and equipment. Ensure payloads are secure, and parachutes are appropriately configured for a safe descent.▪ Conduct regular inspections and maintenance of airdrop equipment, parachutes, and related gear to guarantee operational readiness and compliance with safety standards. Show less Military Skill Level 3: Air Transportation Apprentice➥ 𝗦𝘂𝗺𝗺𝗮𝗿𝘆:Upon graduating from high school, I eagerly enlisted in the Air National Guard, serving as a 2T2X1 Air Transportation Specialist. In this role, I actively supported the Department of Defense's crucial capability to facilitate the global movement of passengers and air cargo. My responsibilities included meticulously planning, organizing, and directing various air transportation activities. I played a pivotal role in determining and justifying the personnel, equipment, and facilities necessary to execute air transportation functions effectively. Additionally, I contributed to policy supplementation, provided direct leadership to personnel, and established comprehensive procedures for processing, loading, documenting, and reporting on passengers and cargo transported by air. This encompassed tasks related to paratroops and cargo moved utilizing aerial delivery methods. My commitment to excellence in air transportation operations was a defining aspect of my service in the Air National Guard.➥ 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:▪ Coordinate and schedule the safe and efficient movement of cargo and passengers on military and civilian aircraft.▪ Load and unload cargo and passengers▪ Operate and maintain cargo handling equipment and vehicles.▪ Perform cargo and passenger manifesting, ensuring compliance with safety regulations.▪ Handle the movement of hazardous materials, implementing safety precautions.▪ Collaborate with transportation personnel to ensure the safe and efficient transportation of cargo and passengers.▪ Participate in training, drills, and exercises to maintain and improve air transportation skills.▪ Provide guidance and training to team members on air transportation best practices and procedures.▪ Participate in classified and unclassified meetings with team members and other agencies.▪ Contribute to military operations, including cargo and passenger transportation Show less

  • Call Center Team Lead

    Sept 2022 - Jul 2023

  • Data Team Lead

    Feb 2021 - Sept 2022

  • Transportation Supervisor

    Nov 2020 - Feb 2021

  • Transportation Supervisor

    Aug 2020 - Nov 2020

  • Air Advisor

    Feb 2020 - Aug 2020

  • Transportation Specialist

    Jun 2017 - Feb 2020

  • Transportation Analyst

    Nov 2014 - Jun 2017
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  Summit climbing, yoga & fitness

  Jun 2017 - Feb 2018

  Assistant manager

  ➥ 𝗦𝘂𝗺𝗺𝗮𝗿𝘆:I successfully blended my passion for rock climbing with leadership skills to oversee daily operations and ensure the highest standards of safety. Passionate rock climbing enthusiast and integral part of Summit Climbing Yoga & Fitness, I played a pivotal role in creating an exhilarating and safe fitness gym. I actively engaged with the climbing community, organizing events, competitions, and workshops to promote the gym and create a vibrant, inclusive community of all climbing levels.➥ 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:▪ Orchestrated and implemented streamlined operational procedures, optimizing day-to-day functions to enhance customer experience and satisfaction.▪ Led a dedicated team of fitness instructors and front-line staff, fostering a collaborative and motivated work culture. Conducted regular training sessions to ensure staff proficiency in safety protocols and customer service.▪ Contributed to business growth by conceptualizing and executing innovative marketing strategies and events, resulting in increased membership numbers and overall revenue.▪ Established strong relationships with members and guests, ensuring a positive and memorable experience. Addressed customer feedback promptly, consistently elevating the gym's reputation. ▪ Prioritized safety as a core value, implementing and reinforcing safety protocols to create a secure climbing environment. Successfully conducted safety drills and workshops for staff and patrons.▪ Demonstrated a proactive approach to addressing challenges, resolving issues promptly, and making informed decisions to ensure a smooth and seamless climbing experience for patrons. Show less

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  Apex wellness center

  Feb 2018 - Sept 2019

  Chiropractic assistant

  ➥ 𝗦𝘂𝗺𝗺𝗮𝗿𝘆:Dedicated and compassionate Chiropractic Assistant with a genuine passion for contributing to the well-being of others. As a key member of APEX Wellness Center team, I brought a combination of administrative expertise and patient-focused care to create a warm and welcoming environment for those seeking chiropractic services.➥ 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:▪ Greeted patients warmly, facilitated appointments, and ensured a comfortable and positive experience during their visits.▪ Managed front desk operations efficiently, handling appointment scheduling, patient records, and insurance documentation. Proficient in maintaining organized and streamlined administrative processes to enhance overall clinic functionality.▪ Developed strong interpersonal skills to effectively communicate with patients, addressing their concerns and ensuring they feel understood and supported throughout their chiropractic care.▪ Collaborated closely with chiropractors to assist in therapeutic procedures and exercises prescribed to patients. Maintained a thorough understanding of chiropractic techniques and protocols.▪ Fostered a collaborative atmosphere within the clinic, working seamlessly with chiropractors, massage therapists and acupuncturist to provide comprehensive care. Contributed to a positive team dynamic and facilitated smooth communication.▪ Educated patients on chiropractic principles, treatment plans, and preventive care measures. Empowered patients with knowledge to actively participate in their well-being. Show less

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  Swisslog healthcare

  Nov 2019 - Feb 2021

  Project administrator

  ➥ 𝗦𝘂𝗺𝗺𝗮𝗿𝘆:In my role supporting project management efforts for a marketing department undergoing a transition to a new project management software, I played a pivotal role in streamlining processes and enhancing efficiency. One notable accomplishment was the development of a specialized project management tool aimed at facilitating the installation of custom pneumatic tube systems in hospitals. This tool not only facilitated the implementation teams but was also adopted by Swisslog for future projects, showcasing its effectiveness and innovation. Additionally, I created an Excel model that automated the calculation of custom general contractor material needs. By minimizing required inputs and significantly reducing the average production time from 2 hours to a mere 20 minutes, this initiative not only optimized resource allocation but also demonstrated my commitment to delivering practical solutions for complex challenges within project management.➥ 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:▪ Identify, document, and present workflows/processes▪ Helped develop a detailed project plan and monitored progress▪ Performed risk management and change management activities▪ Drove alignment between Marketing, Creative, Sales, and Engineering departments▪ Coordinated with account managers to ensure project budget and timetables were upheld Show less

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  Equitable advisors

  Aug 2023 - Nov 2023

  Financial professional

  ➥ 𝗦𝘂𝗺𝗺𝗮𝗿𝘆:As a financial professional, my role involved overseeing and managing various aspects of an organization's financial activities. I conducted detailed financial analyses to assess the overall health of the company, identifying trends and providing strategic recommendations. Budget development, monitoring, and management were integral components of my responsibilities, ensuring alignment with organizational goals. I played a crucial role in forecasting financial trends, effectively mitigating risks, and optimizing cash flow to enhance liquidity. Investment analysis, financial planning, and the continuous improvement of financial processes were central to my contributions. Through cross-functional collaboration, I worked closely with teams across different departments, including accounting and legal, to achieve financial objectives. Building positive relationships with clients or customers, providing financial guidance, and ensuring compliance with financial regulations were key aspects of my role. ➥ 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:▪ Financial Analysis: Conducted in-depth financial analysis to assess the financial health of individuals, identify trends, and provide strategic recommendations.▪ Budget Management: Developed, monitored, and managed budgets.▪ Forecasting: Utilized forecasting techniques to predict financial trends and support decision-making processes.▪ Risk Management: Assessed and managed financial risks, implementing strategies to mitigate potential issues.▪ Financial Planning: Developed comprehensive financial plans, aligning them with organizational objectives and adapting them to changing business conditions.▪ Investment Analysis: Evaluated investment opportunities, conducted due diligence, and recommended investment strategies to maximize returns.▪ Financial Modeling: Developed and maintained financial models to support strategic planning and decision-making. Show less

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  Fillogic

  Apr 2024 - now

  Hub operations manager