Experience

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  Dc & lj inc.

  Jul 1977 - Jul 2013

  Co-owner / senior executive administrative supervisor / human resources manager/officer

  DC & LJ, Incorporated (Est. July 1977) was regarded by national and international clients as an industry-leading client service and training business. Representing DC & LJ Inc. as the Co-Owner, Senior Personal Executive Assistant, Senior Executive Assistant, Office Manager and Training Director, I created cultivated and performed:- Created, implemented and trained The Ontario Ministry of Education Approved “Office Skills For Today’s Economy” certification program and The Ontario Ministry of Education Approved “Above and Beyond Hospitality, Travel & Tourism” event management diploma & Certificate fast track programs selling into 60 international tourism boards including Mexico, Trinidad & Tobago, Mexico, UK, US and the Philippines certifying over 15,000 event planners.- Implemented diverse knowledge, skills and training to students in Microsoft Office 2003 - 2010 including Excel, PowerPoint Presentation/s, Outlook, Word and Administrative Management عرض أقل

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  First air

  Sept 1998 - Sept 2011

  Counter agent/ hand raido opps agent/supervisor

  - Managed all communications with internal and external customers and clients- Covered, managed and maintained all northern supervisors shift rotation- Replaced all northern supervisors vacation rotation- Supervised 15 full-time staff- Supervised 60 part-time staff- Managed, Processed and maintained Payroll / Time Cards- Maintained radio communications with First Airs ground crew, aircraft/pilots, airport control tower and counter agents- Maintained radio communications with Continental Airlines ground crew, aircraft/pilots, airport control tower and counter agents- Maintained radio communications with Canada 3000 Airlines ground crew, aircraft/pilots, airport control tower and counter agents- Maintained radio communications with Royal Airlines ground crew, aircraft/pilots, airport control tower and counter agents- Prepared and maintained radio operation and dispatch control room- Prepared and maintained radio operation and dispatch manual and automated documents- Maintained and prepared daily and monthly reports both manual and automated- Maintained, answered, screened and forwarded all telephone calls- Photocopied and collated documents for distribution, mailing and filing- Implemented in-depth productive and quality client/customer standards and business practices and procedures- Implemented in-depth Health & Safety practices, policies and procedures- Managed and maintained all regulatory requirements including the Ministry of Transportation and the Ministry of Labor - Created office policy and procedures manuals and implemented and enforced policies and procedures - Managed and created schedules, orientation and training sessions for all new-hires- Prepared and Maintained all employee manual and automated records- Maintained daily, weekly, bi-weekly, monthly, quarterly, semi-annually and yearly employee evaluations both manual and automated - Managed internal and external customer/client sensitive issues عرض أقل

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  The township of stormont, dundas and glengary

  Jan 2005 - Jun 2015

  Acting program manager

  The Executive Board for Educational Programs of Winchester was approached by members of the community, local colleges and recruiting offices and the surrounding communities to implement career programs for persons with disabilities to become active employees. Recruited by the Board and the Director for Employment Programs; I took on the roll as the Acting Employment Manager. I worked and collaborated with the Director in the design and implementation of “Label Me Employable” career programs. Additionally, my duties included acting lead liaison to educational government officials, departments and divisions on behalf of and for the Director and the Board for Educational Programs for Winchester. I wrote business plans, sales strategies and program materials, budget plans and ROI strategies. I conducted weekly, bi-weekly and monthly meetings and public surveys. Together we designed assignments, exams, evaluation forms and the certificates for each of the career programs. In the spring of 2006 I launched e-Learning portals and taught courses. Since launching the “Label Me Employable” Employee Programs in the fall of 2005-06 semester we have seen insurmountable final results: increased employment opportunities for persons with disabilities by 48% within our local community and surrounding communities. Trained 400 + students in business administration skills, general laboring skills, technical and IT skills and by implementing state-of-the-art training tools and methodology we increased enrollment 8% each semester and the ROI by 44%. عرض أقل

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  Quality of course ltd

  May 2007 - Aug 2010

  Assistant program developer / instructor

  Partnered with accredited firm to launch wedding planning diploma program. Wrote business plan and sales strategy and course curriculum. Recorded live training, launching e-Learning portal. Taught courses, designing assignments and reviewing work.

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  Dc & lj incorporated

  Jan 2009 - Jun 2015

  Program developer / instructor

  North Dundas City/Town Hall (North Dundas District High School), Collaborating with the Township Office of North Dundas I wrote, designed, developed and Implemented “Above and Beyond Hospitality, Travel & Tourism” fast-track diploma program. The key elements of the program include but are not limited to Airlines, Cruise Lines, Trains, Hotels and Car Rentals, RES 3, Sabre and Apollo Reservations Software Systems, Manual and E-Ticketing, Destination Event and Special Event Management, Meeting, Convention and Tradeshow Management, SAP PLM200 Business Processes In Project Management, SAP PLM230 Project Management, HR, Accounting and Policy and Procedures. I instructed 50 trainers on course delivery standards and trained over 175 students/participants. The results and statistics showed and proved to the Ontario Ministry of Education the need and demand to change the existing core material throughout their Hospitality, Travel & Tourism diploma and certificate program/s, the demand for higher educational standards within these two industries and change/re-train the trainers/instructors in all school systems. Final results: increased employment opportunities by 51%, eliminated outdated and substandard curriculums, training tools and methodology by 100% and increased enrolment by 48% and growing. عرض أقل

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  St. lawrence college

  Aug 2011 - May 2013

  Program developer/instructor/trainer

  Designed and Implemented (Ontario Ministry of Education Approved) Office Skills for Today’s Economy certification program (Adult Education- In-class and self-study) 2005 to present: Collaborating with North Dundas City/Town Hall in Winchester, Ontario in the “Adult Educational Programs” in 2009 and St. Lawrence College in Brockville, Ontario in 2011 in the “School of Part-Time Studies” we uncovered the need in the corporate and private business sectors to educate employers, top executives, managers, employees, new-hires and students on the key elements of “Office Skills for Today’s Economy”. I created the certification program that includes but that is not limited to resume and interviewing techniques, manual and automated filing systems, PC, Microsoft Office Products, the internet, manual and automated collating and filing, accounting and record keeping and manual and automated meeting planning that would be easily adaptable to instruct and train in diverse locations. The results and statistics were and continue to be staggering. We increased self-confidence in each participant by 93%, improved inner office work ethics and codes of conduct by 60% and decreasing poor work ethics by 70%, restored team-player and team-building and mentoring by 74% and eliminated outdated and substandard office procedures by 100%. The participation, accomplishments and survey feedback from each corporation and private business owner that have participated, supported and continue support the program have had a profound effect in each individual student/potential new employee. عرض أقل

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  Suncor energy

  Oct 2012 - Oct 2012

  Contract trainer

  In my role as a trainer for Suncor, my duties and responsibilities where to instruct, teach, train, mentor and coach all employees and executives across Canada and the United States all of the software applications in Microsoft Office 2010.

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  Quantum rbs inc.

  May 2013 - Jun 2013

  Temporary executive assistant & hr consultant

  My duties included:- Managed all confidential communications and correspondence with internal and external customers and clients for the President and CEO as well as the IT Manager- Managed and prepared confidential data and reports- Managed and maintained the Presidents e-mail, phone calls and sales inquiries- Managed, performed and maintained all data entered into ConnectWise software applications- Managed and maintained all highly-complex and sensitive/confidential documents and presentation materials for and from the President and the IT Manager- Maintained, prepared and completed various administrative functions and relations including photocopying and collating documents for distribution, mailing, filing and shipping packages, faxing, phone inquiries, taking meeting minutes, answering, screening and forwarding all telephone calls for the President and the IT Manager offices- Managed internal and external customer/client sensitive issues- Maintained exemplary attendance record and professional work attitude, team work and independent work ethics, abilities and skills عرض أقل

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  Shared services canada

  Aug 2013 - Mar 2014

  Executive administrative assistant

  Administrative Assistant To The Director Of Government Operations Portfolio / IT Operations Oversight:Shared Services Canada: August 2013 – March 2014: I represent Shared Services Canada (SSC) as the administrative assistant to the Director for the IT Operations Oversight. I managed, maintained and performed:- Managed and prepared confidential data and reports- Maintained, prepared and completed various administrative functions and relations including: photocopying and collating documents for distribution, mailing, filing and shipping packages, faxing, phone inquiries, taking meeting minutes, answering, screening and forwarding all telephone calls- Managed and maintained the Directors calendars, e-mails, schedules, meetings and boardroom bookings- Managed internal and external customer/client sensitive issues- Maintained exemplary attendance record and professional work attitude, team work and independent work ethics, abilities and skills - Developed and maintain an Executive/Administrative Assistants Procedures Guide- Managed and maintained all data within the (LSA) Long Service Awards Report- Managed all data within the (EPLA) Employment Performance Learning Agreement Report- Managed, create and maintain all data within the (RAS) Request for Acquisition Services Reports and issuance's- Managed, created and maintained all data within PeopleSoft and SIGMA- Managed and maintained all data within the (Contractor’s) Time Sheet and Invoice Report- Managed all Intake and Departure Reports for all FTE's and Contracted StaffVolunteer Special Projects:- Primary Point Of Contact – Mail Person For 350 King Edward IT Operations Oversight and Business Operations- 2013 GCWCC – United Way Campaign – Team Captain (350 King Edward Building)- Created, organized and maintained – 2013 GCWCC – United Way Campaign – 350 King Edward Avenue Bake Sale - Created, managed, organized and maintained the 1st 2013 GCWCC – United Way Campaign SSC’s National Halloween Contests عرض أقل

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  Department of national defence / ministère de la défense nationale

  Dec 2014 - May 2015

  Executive administrative assistant

  The Department of National Defense Land and Sea Combatant Project was established in the spring of 2003. The projects main function is to assist the Government of Canada and DND sustain economic success through prototype and strategic planning for the future. I represent (PMO CSC) as the executive administrative officer to the Commodore (PM) and the Captain (DPM) for the Land and Sea Combatant Project.- Developed and maintained an Executive/Administrative Assistants Training Procedures Guide/Manual- Prepared, edited and reviewed all PM and DPM briefing notes and documents- Managed and maintained all data within PeopleSoft- Managed and maintained all data within RDIMS (Records Document Information Management System)- Managed and maintained all data within CCMMercury Software Filing System- Managed and maintained PER’s(Personnel Employee Review) Tracking Reports- Managed and maintained ATI’s (Access Sensitive Information) Tracking Reports- Managed and maintained multiple administrative secret duties for the PM and DPM عرض أقل

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  (jcp) job creation program - 2015 international plowing match

  Jun 2015 - Oct 2015

  Administrative supervisor and hr manager

  2015 IPM: June 2014 – Present: For over 150 year’s international plowing matches and rural expos have taken place across the Province of Ontario and coast to coast to coast. The main function of the Plowing Match and Expo is to showcase our agricultural heritage both nationally and internationally. At the present time I am representing the (IPM) through the Province of Ontario’s Job Creation Program (JCP) as the supervisor and human resources manager at the very first head administrative office for IPM.- Managing, training, mentoring and leading all temporary full-time administrative staff- Creating, managing and maintaining the new structure for the entire head office- Developing, managing and maintaining the new Training Procedures Guide/Manual- Bi-Weekly Payroll - Processing, verifying and submitting bi-weekly timesheets, statement of claims and expense reports and recording all data into MS Excel (2010)Software data system- Managing and maintaining all Petty Cash expenses and reports - Human Resources - Creating, managing and maintaining all temporary full-time administrative staffs personnel files - Managing and maintaining all temporary full-time administrative staffs evaluation reports- Recruiting and assisting in the hiring process- Training and preparing all administrative staff for telephone interviews and one on one interviews- Preparing and assigning special projects to individual staff members- Creating, managing and maintaining employee evaluation assessments- Writing letters of recommendations- Overseeing souvenir operations - Managing head office operations عرض أقل

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  Time etc - award winning virtual assistants for entrepreneurs

  Sept 2015 - Dec 2015

  Verified freelance virtual hr & business administrative assistant

  Do you need assistance? I can help!