Experience

• 

  Esanda fleetpartners

  Jan 2003 - Jan 2005

  Client services officer

  ANZ Bank’s finance company business of vehicle fleet leasing and vehicle management.Responsibilities and skills required:- Liaising with clients regarding their new vehicle requirements and fleet management.- Assisting RM with new client onboarding and relationship management.- Ensure high level communication, both written and verbal, with clients at all levels.- Provide additional support to Regional RM Manager.- Training of new employees and process improvement beyond CSO role.- High levels of organisational skills, attention to detail, ability to work co-operatively with the team and autonomously on certain projects.- Meet deadlines and work under pressure to find solutions in time sensitive situations for both the team and clients. Mostrar menos

• 

  Chouquette boulangerie patisserie

  Jan 2006 - Jul 2018

  Founder & md

  Chouquette Boulangerie Pâtisserie is an authentic French patisserie specialising in breads, pastries, cakes and sweets located in New Farm, Brisbane. Managed all operational aspects of the business including:- Customer Experience - Financials and Accounting- Staffing and Human Resources- Marketing and Public Relations- Product Development- Immigration requirements Upon opening, Chouquette provided Brisbane with a little piece of France with high quality products and an ambiance to match. As the founder and managing director I grew the business to have a very strong loyal following and a reputation of true authenticity for French patisseries. Mostrar menos

• 

  Crust & co artisan baking

  Mar 2013 - Jul 2022

  Co founder & partner

  Crust & Co was an artisan bakery, passionate about tradition and committed to quality.- Operational management of the business including product development. - HR, finance (liaising with bookkeepers, lodgement of BAS) and supplier management.- Developing the optimal customer experience and inputting directly to the retail strategy and wholesale relationships.- Project management of the development of Crust & Co's website and online ordering. - Co-ordinating annual key date events (eg Mother's Day, Easter and Christmas) including online ordering.- Managing the immigration/business visa sponsorship requirements and process for new staff. Mostrar menos