Experience

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  Hospital são camilo sp

  Oct 2008 - Oct 2011

  Pharmacy assistant

  - Medication Dispensing & Patient Care: Ensured the accurate and timely dispensing of medicines and medical materials to patients strictly following medical prescriptions, ensuring patient safety and satisfaction.- OPME Management: Gained proficiency in managing and dispensing Orthopedic and Prosthetic Medical Equipment (OPME), ensuring proper fit, function, and safety.- Inventory & Quality Control: Led efforts in inventory management, including monitoring product hygiene, shelf life, and ensuring the validity of medications and materials to guarantee compliance with regulatory standards.- Pharmacovigilance Support: Collaborated with pharmacists to support pharmacovigilance processes, including reporting adverse drug reactions and completing regulatory indicators and forms to ensure patient safety.Key Skills:MV Systems (Medication Verification Systems)Inventory Management & ControlOPME Dispensing & ManagementPharmacovigilance & Adverse Event ReportingPrescription Verification & Medication SafetyRegulatory Compliance & Quality Assurance Show less

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  Rede d'or são luiz

  Oct 2011 - Sept 2020

  Supervisor pharmacist

  I have over 9 years of experience in clinical pharmacy and pharmaceutical operations. I worked as a Clinical Pharmacist for 5 years before being promoted to Supervisor, a role I held for 4 years.Key Responsibilities and Achievements:Supply Chain Management: Oversaw operations in the Central Pharmacy and satellite units, including Adult ICU, Neonatal, Emergency Care, and Surgical Centres.Leadership and Process Management: Managed operational and assistance processes, providing continuous education and driving initiatives focused on quality improvement and efficiency.Patient-Centered Care: Ensured the delivery of comprehensive pharmaceutical assistance to hospitalized patients.International Standards Compliance: Contributed to the hospital's successful accreditation process with the Joint Commission International (JCI).Skills and Tools:Proficient in Tasy - Philips and UpToDate platforms.Expertise in Risk Management Tools, including FMEA (Failure Modes and Effects Analysis) and "What If" analysis.Strong leadership, operational oversight, and quality improvement capabilities.Pharmacovigilance Show less

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  Bionexo

  Dec 2020 - Nov 2022

  Customer development executive

  - I ensure that the customer experience is always satisfactory, using churn rate and NPS metrics.- I manage the use of the tool through the transacted volume index, with customers above 2bn and I successfully deliver 10% above the target.- I am responsible for the management and execution of onboarding projects for new customers and integration between operating systems using Jira, Kick off, tool configuration, training and monitoring of results and metrics.Skills: Salesforce (Management and Development & CRM), SenseData, Jira, Power BI and Slack. Show less

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  O'sullivans pharmacy group

  Nov 2022 - Oct 2024

  Pharmacy technician

  - Customer Advising: Provide expert guidance to customers on the safe and effective use of medicines and pharmacy products.- Exceptional Customer Service: Actively engage with customers to deliver personalized assistance, ensuring a high level of satisfaction.- Product Support: Assist customers in selecting the most suitable products available in-store, catering to their specific needs.- Dispensary Management: Manage stock, including monitoring expiry dates to maintain compliance and safety.- Prepare and dispense prescriptions with accuracy and professionalism.- Oversee prescription control, paperwork, and records management.- Claims Processing: Process and track claims for submission to the HSE PCRS efficiently and accurately.- Busy Dispensary Experience: Successfully operate in high-demand environments, ensuring smooth workflows and timely service delivery.Skills and Tools:Proficient in TouchStore for dispensary operations and inventory management. Show less

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  Keating's pharmacy

  Oct 2024 - now

  Pharmacy technician

  - Provide expert advice to customers on the safe and effective use of medicines and pharmacy products.- Deliver exceptional customer service by actively engaging with and assisting each customer.- Assist customers in finding and selecting the most suitable products within the store.- Prepare and dispense prescriptions, and blister packs with accuracy and professionalism.- Handle prescription control, documentation, and related administrative tasks.- Proven experience working in a fast-paced dispensary environment.Skills:- Proficient in using TouchStore software for pharmacy operations. Show less