Experience

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  British army

  Apr 2001 - Oct 2009

  Soldier

  Serving in the Royal Artillery. To win battles I'd acquire accurate data on the enemy to pinpoint the enemy’s position using a range of hi-tech devices, while video from airborne surveillance kept me in the picture. Working with front-line combat units, locating targets and sending back information so that artillery and missile batteries can fire on the enemy’s position.

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  Buckzphyz personal training

  Oct 2009 - Mar 2011

  Personal trainer

  The reason why I started BuckzPhyz Personal Training was to help other people reach their own personal health and fitness goals whatever they may be! Personal training can damage the pocket with costs sometimes and for that reason I brought this whole new way of Personal Training that was affordable for everyone. - Generated my own client portfolio from new to over 50 personal training clients.- Set up 3 training bootcamps across Sheffield, Leeds & Manchester.

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  Simplyhealth

  Jan 2011 - Feb 2012

  Sales advisor

  Part of a pro-active sales team, approaching, selling to needs and closing in a fast paced direct to consumer environment. provide excellent service to customers and clients, handling phone calls and client administration in a way that results in customers and clients being served one at a time, completely, empathetically and in a way, which promotes the values of Simplyhealth.

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  Vodafone

  Feb 2012 - Jul 2013

  Account manager

  Requiring proactive management and development of assigned corporate accounts. Managing an existing portfolio of high value priority accounts. Minimising churn and maximising revenues whilst continuing connection growth. Applying exceptional sales and objection-handling skills to ensure my customers had the best business experience.

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  Help for heroes

  Jul 2013 - Apr 2015

  To identify income generation opportunities in my region in accordance with the overall Income Operations strategy. Provide support to the National Volunteer Team to maximise the impact of volunteers in the region and primarily be the regional charity point of contact. An important part of the role is to build and develop strong relationships with local businesses, organisations and key individuals. In parallel, I maintain profile and relationships with Recovery Centres and shops. To act as a focal point for all Help for Heroes volunteer activity within my allocated region. Providing administrative support to enable our volunteer network to deliver the charity’s vision. - Successfully managed a network of nearly 300 volunteers around the UK.- Helped organise and implement a new team structure. To work as part of the Supporter Relationships Team delivering a friendly, efficient customer service to H4H supporters. Act as first point of contact for all general and fundraising inquiries. - Part of the team that set up the first ever Telesales team within H4H.

  • Regional Manager

    Nov 2014 - Apr 2015

  • Regional Coordinator Team Support

    Jan 2014 - Nov 2014

  • Supporter Relationships Advisor

    Jul 2013 - Jan 2014
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  Simplyhealth

  Apr 2015 - Dec 2017

  Sales and support in mobility aid. A wheelchair specialist, attending home assessment for clients in need of specially adapted wheelchairs or power chairs. Working together with our retail store to maximize sales potential, while providing a very high standard of customer service. Providing a product that’s right for the customer, and making sure they can lead an independent life. To retain customers through inbound and outbound calling to realise retentionopportunities, and support the achievement of Simplyhealth’s retention objectives.Required to assist customers by assessing their individual needs, offering suitablealternative products and services. This results in customers being served one at a time, completely, empathetically and in a way which promotes the straightforward, friendly, confident and knowledgeable values of Simplyhealth.

  • Home Assessment Consultant

    Sept 2016 - Dec 2017

  • Customer Options Advisor

    Apr 2015 - Sept 2016
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  Kcom

  Feb 2018 - Aug 2021

  Working as 1st line Technical Support for residential and Business phone & Broadband customers. undertaking detailed diagnostic and troubleshooting routines. Owning incidents to resolution or, where unable to resolve, escalate to the correct senior team. Providing exceptional customer service through proactive management of customer faults within Service Level Agreements. Raise and chase all supplier faults in line with SLAs using provided systems and Adhere to all appropriate processes and procedures e.g. Incident Management, Complaints Management. • Took on responsibility for social Media Management and implement reporting strategies.• Took part in initial service migration, learning and implementing new systems, services and procedures.• Took on the training aspect of new tier one trained agents to deal with the newly migrated services, providing ongoing support development.• Received an Employee of the month award. Show less

  • 24/7 Engineer

    Feb 2020 - Aug 2021

  • Customer Experience People Manager

    Dec 2018 - Feb 2020

  • Technical Support Analyst

    Feb 2018 - Nov 2018
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  Nasstar

  Aug 2021 - Sept 2023

  Network engineer

  Following the acquisition of the National ICT Services Business of KCOM, now working with one of the UK’s fastest-growing MSPs, I am responsible for providing support to our Managed Service customers with a strong working knowledge of switching and routing. Daily Responsibilities:- Take ownership of incidents and manage them in a logical and methodical manner, taking responsibility for the end-to-end management of incidents while proactively keeping the customer informed of progress.- Provide end support to our Managed Service customers- Assist with escalations from the wider Service Desks Show less

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  Yorkshire caravans of bawtry

  Sept 2023 - now

  • Motorhome & Campervan Sales Executive

    Jan 2024 - now

  • Motorhomes & Campervan Facilitator

    Sept 2023 - Feb 2024