Experience

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  The islamic university of gaza

  Dec 2014 - Jun 2015

  Project assistant (voulantry)

  I volunteered for the "Matching Students’ Skills and Knowledge with Labor Market" Project, funded by the World Bank (QIF). In this role, I contributed to the Practice Firm software project, connecting with the software provider for accurate implementation. I assisted in creating an internship guidebook based on global best practices and facilitated business incubation to boost entrepreneurs' startup capabilities. Moreover, I collaborated with over 50 Gaza Strip organizations, arranging practical experience opportunities for business administration graduates. Show less

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  Netstream telecommunication company (internet service provider)

  Aug 2015 - Nov 2015

  Customer service and support representative

  During my internship, I gained valuable hands-on experience in customer service within the company's reception hall and various field assignments. I warmly welcomed and introduced potential clients and customers to the company's services, while efficiently managing account setups and aligning customers with suitable internet subscription plans based on their needs. I also played a pivotal role in facilitating effective communication by reporting customer issues and concerns to the technical team, diligently following up to ensure prompt and satisfactory problem resolution. Show less

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  Iphonealsham

  Mar 2016 - Mar 2017

  Social media specialist

  As a Social Media and Business Development Specialist at iPhone Alsham Agency for Software Development (KSA and Kuwait), I orchestrated strategic marketing on LinkedIn and Twitter, securing new clients. Utilized market research and social insights to shape development strategy. Captured client personas for tailored content, yielding three long-term clients and $50K in revenue. Managed accounts and ensure successful project delivery.

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  Catshadow studio

  Jul 2016 - Apr 2017

  Client success specialist

  Collaborated with CatShadow for Multimedia and Motion Graphics, targeting clients in Arab Gulf countries. Enhanced their online presence on LinkedIn and Twitter, advising on website development to attract new clients. Leveraged insights for client outreach and social sales, securing 6 high-quality clients, and generated $30K in revenue. Facilitated communication between clients and the technical team for Motion Graphics and marketing materials. Developed comprehensive requirements documents for client specifications. Show less

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  Ggateway

  Oct 2017 - Oct 2020

  Social media marketing specialist

  I crafted compelling visual and written content for social media, conducted market research for strategic planning, and managed online training campaigns. Monitored performance using social media metrics and KPIs, fostering a 17K-strong community with 1M organic impressions. I facilitated media exposure (Time Magazine, BBC), and enhanced GGateway's brand, aiding in securing $3 million from the World Bank to build their ICT Business Model.

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  Stadium

  Nov 2021 - Oct 2022

  Customer service representative

  I provided information to event spectators, managed foot traffic at the 2022 Commonwealth Games, and offered customer service at Covid19 testing sites. I coordinated with safety teams, engaged with prospective students at Warwick University events, and managed crowds at various stadiums.

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  Scholarship talks

  Nov 2021 - now

  Founder

  I founded The Scholarship Talks community to assist aspiring students in securing scholarships for UK higher education. I empower marginalized students by offering guidance, step-by-step instructions, and articles on how to develop their scholarship stories. I provide tools for crafting scholarship stories, aid in obtaining unconditional university offers, and conduct mock interviews. Over 30+ students secured the Chevening scholarship with my support, and my social media articles have inspired thousands. Show less

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  Leeds trinity university

  May 2022 - Dec 2022

  Business lecturer

  I managed and taught business and marketing modules at Leeds Trinity University to foundation year students, emphasizing engagement and practical experience. I provided tailored support for students with learning difficulties through activities, one-to-one sessions, and sharing personal experiences. Collaborated with colleagues to enhance teaching methods, participated in CPD courses, and contributed to student welfare by identifying and assisting high-risk individuals. Successfully managed 120 students per semester with a 90% pass and attendance rate. Show less

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  Ggateway

  Jun 2023 - now

  Digital communications coordinator

  I'm overseeing GGateway Digital Communication channels and building a highly engaging online community.