Experience

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  Coca-cola bottling company united, inc.

  Aug 2014 - Dec 2016

  It support specialist

  As an IT trainee but was an administrator for two sites (mainal sheha – badrsheen) and was a full administrator for these sites and linked with all the teams.

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  Eye specialists

  Jun 2017 - Jun 2018

  Information technology manager

  As a system administrator for support users and management of the companythe policy worked in active directory and shared folder servers, many servers andbuild the infrastructure for the site from scratch.

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  Tpay mobile

  Jun 2018 - Mar 2021

  After 15 months of working closely with the engineering & support teams, I decided to work with our acquisition commercial team where I can apply my technical & commercial skills to onboard new partners • Build & manage the relationships of Global accounts, including Huawei AppGallery, Google Play Store, Apple iTunes, Amazon Prime… etc.• Align with commercial & technical/delivery teams on partner needs• Work cross-functionally with product, engineering, data sciences, marketing, legal, and business development teams to build, release, and promote TPAY products.• Initiate enhancement tracks with the engineering & product owners based on the given data from the production environment• Follow up closely on Progress, using Partner SLA (contract) or team SLA• Provide our partners with a Technical SPOC & handover the details/changes & communicate with all stakeholders• Design processes for our L1 & L2 support teams to follow & train the needed stakeholders• Schedule calls with the partners for planning & alignment• Attend New Partners discussion, Pre-sales activities, providing accurate information for closing the deal• Maintain a frequent channel of communication with each account• Reporting status of accounts & launches weekly – internally & externally• Maintain merchant relationships to ensure continuous growth & sales targets• Design, create & supply business proposals or other presentations to stakeholders Show less With a new restructuring in the company, I switched to a new Operations team consisting of 2 members (Myself & my direct manager) under the “Products” department, Reporting to the CPO, below are some of the responsibilities.• Align with commercial & technical/delivery teams on partner needs• Work cross-functionally with product, engineering, data sciences, marketing, legal, and business development teams to build, release, and promote TPAY products.• Design processes for our L1 & L2 support teams to follow & train the needed stakeholders• Schedule calls with the partners for planning & alignment• Reporting status of accounts & launches weekly – internally & externally• Maintain merchant relationships to ensure continuous growth & sales targets Show less

  • Senior Technical Support Engineer

    Sept 2019 - Mar 2021

  • Technical Support Engineer

    Jun 2018 - Dec 2019
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  Afaqy

  Mar 2021 - now

  responsible for understanding Telematics specifications and functional requirements and constructing Telematics function validation plans and testing. The role understands the system and sub-system specification, communicates effectively with software design and validation teams to improve overall system performance, and prepares the technical evaluation and proposals for engineering change proposals. The position participates in design reviews, is responsible for communication with customers on design definition, and creates system test plans based on specifications and standards. Additionally, the Telematics Engineer is responsible for project management and project review with customers. Show less • Testing and configuring GPS devices remotely.• System administrator duties such as creating users' accounts, profiles, notifications,s and other client requirements.• Ability to deal with customers and solve complaints on the spot.• Provide on phone assistance to the technicians during installation and maintenance.• Create system reports of devices/clients issues as per customer requirements.• Prioritizing and managing many open cases at one time.• Providing support, including procedural documentation and relevant reports.• Managing devices on the client's account.• Supporting the roll-out of new applications. Show less

  • Research And Development Engineer

    Jul 2024 - now

  • senior telematics engineer

    Aug 2022 - now

  • telematics engineer

    Mar 2021 - Aug 2022