Experience

• 

  Bcs innovations

  Mar 1995 - Jul 2006

  Owner

  A Self owned company, focused on consumer and small-mid business platforms, providing all levels of customer/technical support, network infrastructure and security analysis. From the basic computer support to the advanced building of digital flight simulator cockpits.Total # of employees:6

• 

  K12

  Aug 2006 - Nov 2015

  A proven track record of successfully leading SalesForce professionals (Developers/Admins)Experience partnering with operations teams to provide solutions and help identify their needsStrong verbal and written communication skillsEstablished, hands-on leadership skills with a team-player mentality requiredAbility to mentor developers and admins while establishing coding standards and providing architectural and design inputMust have experience managing a distributed team while mentoring and guiding salesforce developers and admins.Responsible for the design, development oversight, and implementation of new products and features while efficiently managing all stakeholdersArchitect solutions for a multitude of roadmap phases. Phases include, but are not limited to, knowledge management enhancements as well as customer portal and collaboration tools.Work with Project team, Business team, Other IT partners and vendors in delivering solutions and troubleshooting technical issues during integration and migration of custom componentsAbility to analyze issues and provide recommendations to project team and provide guidance & training to usersCommitment to excellence and high standards and the ability to thrive in a team environmentHands on development including building and maintaining Show less •Provide technical expertise in the implementation of Service Now as an ITSM Platform.•Create daily operational reports on the performance of the support organization.•Identify chronic problems within the operation and communicate those issues to engineering staff for long-term resolution.•Be familiar with and capable of enhancing the helpdesk reporting applications that are in use.•Schedule work hours and staffing levels to ensure proper coverage of operations.•Create and manage training schedules for staff and ensure that they reach certain performance objectives.•Centrally manage and triage critical organizational issues.•Mentoring staff and providing career path options.•Work with Engineering Management to support goals of department and organization•Conduct annual performance reviews, 6 month reviews, interviews, incentive tracking •Ensure that Operations Metrics, Dashboards and Tools are available and utilized to provide top tier support to our Enterprise Environment.Attended Knowledge13 conference in Las Vegas regarding our new ITSM Tool Service-Now. Show less

  • CRM Manager

    Nov 2014 - Nov 2015

  • IT Support Manager

    May 2013 - Nov 2014

  • Windows System Engineer

    Apr 2012 - May 2013

  • CRM Program Manager

    Jul 2008 - Apr 2012

  • Reporting Systems Analyst

    Apr 2007 - Jul 2008

  • Technical Support Queue Lead

    Dec 2006 - Apr 2007

  • Technical Support Representative

    Aug 2006 - Dec 2006
• 

  Vmd systems integrators, inc.

  Nov 2015 - Jul 2019

  Principal systems architect

  Evaluation of the SI’s architecture requirements, processes and documentation.Evaluation of the SI’s system architecture/design processes and documentation, including data management, integration, reporting, and third party tools.Evaluation of the SI’s development tools, approach and execution.Evaluation of the SI’s testing approach, documentation and results.Evaluation of the SI’s SalesForce deployment approach and implementation.Evaluation of the SI’s testing approach, documentation and results.Communicate recommendations, risks, issues, and impact from analysis in written deliverables or oral briefing to the client.Evaluation of the SI’s SalesForce deployment approach and implementation.Perform independent test activities for production release recommendation.Perform independent test activities for production release, data migration, integration and legacy disposition. Show less

• 

  Innovate! perform. excel. elevate.

  Aug 2019 - Dec 2022

  • CAS Development Manager

    Jan 2020 - Dec 2022

  • Salesforce Tech Lead

    Aug 2019 - Dec 2019
• 

  Innovate!

  Jan 2024 - now

  Technical manager

  Leads software development teams in a scaled agile environment utilizing a modern DevSecOps softwaredevelopment pipeline to deliver large, complex software development projects that require parallel workstreams with high quality and best practice alignment.Development Oversight, Strategy and Team Managemento OPP (Prism) Workflow Pilot, ATO and Mulesoft Implementationo OMS ICR Trackero HSRAPo Cromerro OCSPP Sharepointo OCSPP Salesforce Org Management and Release Managemento OPEEEo OW Sharepointo AMP Sharepointo WIFIAo PHTS● Engage with the technical leads, product owners and stakeholders to deliver value focused softwaresolutions● Provide technical guidance and strategic insight with a focus on “What is possible not just what is” onSalesforce, Mulesoft platforms.● Establish the vision and strategy for development team growth in the areas of Release, Sprint andTechnical management● Provide guidance and facilitate the implementation of Authority to Test and Authority to operate(ATT/ATO) including Audit review artifacts Show less