Experience

• 

  Henderson security services pte ltd [singapore]

  Jun 2012 - Apr 2014

  It executive

  - Monitor and report on hardware, software and network resources to ensure a high level of performance, security and integrity- Monitor attendance from TMS software and input/output data from VMS software & generate report- Update and monitor e-annual leave via web-base for 50 members of management team- Provide telephony and customer facing support for initial fault diagnosis and give prompt & accurate response- Work closely and provide direct technical support to Clients via phone, email and onsite IT support and installation; liaise with customer throughout to ensure satisfactory resolution of problem- Develop better and efficient IT solutions for ordinary operational procedure and daily operations- Conduct end user training on both hardware and software Show less

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  Ppc security services pte ltd [singapore]

  May 2014 - Nov 2014

  It system analyst

  - Working with IT vendor to develop security suite and applications- Conducting market research and meeting with vendors to understand systems offered in the market- Conduct needs analysis for company and develop specification sheet for IT vendor- Conduct UAT and reporting bugs in the system to vendor- Create training materials for IT system to train management staff and site staff- Installation and implementation of IT solutions for 17 sites- Conduct training and assist in creating training materials for more than 80 sites staff to use IT system- Perform helpdesk services to handling system inquiries by site staff or management staff Liaise with IT vendor to resolve IT problems- Update ERP system and making sure data is current- Monitor performances of staff on IT system and creating reports for management- Set up procedures for administrative support for operations team- Application and administering of grants, help company to get $100K of grants in YA 2013/2014- Manage attendance lists, payroll calculation and submission of 20 staff's salary payments and CPF submission Show less

• 

  The international foundation for electoral systems

  Dec 2014 - Nov 2015

  Regional it support coordinator

  - Conduct training for over 80 Union Election Commission Data Operator Staffs to operationalize the software developed by UEC with IFES Support- In charge of taking care and reporting more than 100 laptops that are issued to townships for voters lists update purpose- Conduct investigation of security incidents, violations of security policies and prepare preventive and corrective action plans- Liaise closely with members and officials of Myanmar's Union Election Commission & support the Voter List Project- Coordinate the planning, administration and logistic for election technology (software & hardware) training events- Provide technical support including: preparation and testing of the workstations, installation and update the UEC Voter List software, back up database and troubleshoot problems as they arise- Follow up voter list progress from all townships under Shan State and Kayah State to make sure that list process can be done in time- Manage day-to-day project activities in an efficient and effective manner- Coordinate voter list activities with civil society actors and partner organizations with the public and private sectors- Report regularly on project activities to the Chief of Party and IFES Myanmar Staff Show less

• 

  Ooredoo myanmar

  Mar 2016 - Jan 2022

  - Lead the development of ERP & VAS applications projects and changes- Lead the business team and technical team as project manager in HR automation for internal organization, WMS implementation, Data Migration, Procurement automation in Opco wise, eco systems integration with other third party systems which resulting in operating day to day operations more efficiently and effectively- Support all activities related to products development and channels integration between internal eco systems and third party systems- Coordinate and manage prototype, pilot run, and production build- Ensure the timely completion of complex processes by leading regularly-scheduled meetings with the project team- Manage the successful delivery of a multi-million dollar program for business and process transformation- Arrange for technical architecture brainstorming and review sessions- Manage comprehensive project coordination including all resource and task allocation while working in collaboration with technical project lead to keep project deliverables in sync- Work on a step-by-step cutover/deployment plan including a rollback options Successfully coordinate various testing cycles including integration, performance and user acceptance testing- Lead the approval of the deployment Go/No Go discussions and decision-making process and coordinated all deployment activities and documentation updates Show less - Lead the development of Core & VAS applications projects and changes- Owner of the integration related projects, processes, and activities includes but not limited to Core Systems (HLR, MSS, GGSNs, etc...)- Owner of the integration related projects, processes, and activities includes but not limited to VAS Systems (SMSC, USSD, Roaming Steering, Device Manager, etc)- Apply and contribute to the team best practices, to local solution integration implementation, ensure the delivery of SOA architecture.- Support all activities related to products development and channels integration- Ensure continuous and stable system integration performance- Coordinate with Vendor to produce requirements and design documents ensuring they represent the business needs.- Maintain documentation in regards to integration configuration, and business rules- Additional core responsibilities encompass workshop facilitation, business process data validation, testing from a functional business area perspective, delivery of business and technical solutions, make contributions to both the business and technical architecture components of the enterprise solution, provide support to the project team and review and assess the enterprise solution end product for accuracy and consistency Show less - Deploy activities of VAS related platforms (SMSC, SMSGW, Broadcast Manager, USSD, Device management, Roaming Steering etc.).- Execute prompt provisioning of network capacity for all the VAS network elements, features, protocols.- Capacity and dimensioning of the VAS platform as well as new products and services to support the marketing product.- Implement and execute of future VAS products.- Integrate and implement of new network architecture to optimally serve the growth of Ooredoo network in terms of traffic, subscribers and value added service capacity.- Conduct technical feasibility studies for new products and services and produce feasibility report.- Participate in cross functional meetings with key stakeholders involved in the development and deployment of new Value Added Services in order to define best solutions for new products and services.- Meet with vendors on new market releases and technology upgrade path to ensure quick deployment of new and innovative products/services.- Perform the work within the team dedicated to the Mobile VAS Network Planning and enable this to work efficiently to achieve the targets.- Establish and manage multiple cross-functional relationships, coordinate and open communication channels with other departments.- Provide Inputs & suggestions/ideas to VAS Expert, Mobile Core Manager to take decision for major/Critical issues.- Ensure planning HW/SW upgrade on PS core network as per vendor roadmap/advice for new patch/SW release on VAS network elements Show less

  • VAS & Digital Manager

    Oct 2020 - Jan 2022

  • ESS and VAS Senior Engineer

    Sept 2018 - Nov 2020

  • CORE and VAS Senior Engineer

    Aug 2017 - Sept 2018

  • VAS PlanningEngineer

    Mar 2016 - Jul 2017
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  Tech mahindra

  Mar 2022 - now

  Project lead, umb