Experience

• 

  Robi axiata limited

  Sept 2006 - Dec 2006

  Executive

  -- Ensure customer service through voice communication-- Provide accurate information with adequate knowledge-- Monitor customer complain until fully resolved

• 

  Bank asia limited

  Oct 2006 - Dec 2006

  Intern

  Prepared an Internship Report on "Performance Appraisal of Foreign Trade Business of Bank Asia Limited, Gulshan Branch"

• 

  Grameenphone ltd

  Dec 2006 - Feb 2008

  Customer manager

  -- Ensure customer service through face-to-face communication-- Provide accurate information with adequate knowledge-- Monitor customer complain until fully resolved

• 

  Square pharmaceuticals plc

  Feb 2008 - now

  -- Supervision of Functional Consultants and Core Team Members-- Address any high priority issues and ensure supports in SAP & Other Related Applications-- Understanding of new business requirements/ explore unused functions of MM, PP & WM-- Ensure mapping in system and the deliverable according to the user requirement specification-- Prepare and review multi level validation documents to comply with ERP System Validation-- Identify training needs and conduct training programs or workshops to improve efficiency-- Assist top level management staffs, business process owners and end users to generate different reports for decision making Show less -- Understanding of new business requirements, gap analysis and finding possible solutions-- Prepare business blue print document-- User requirement mapping and prepare configuration document-- Perform rigorous unit testing and integration testing with other modules-- Setup end user training strategies-- Prepare master data templates, cleansing and uploading through data conversion tools-- Prepare cut over strategy and go-live-- Address critical issues and post go-live support Show less -- Supervision of Functional Consultants and Core Team Members-- Perform MM Period closing and co-ordinate MRP run activities-- Address any high priority issues and ensure supports in SAP-- Understanding of new business requirements/ explore unused functions of MM, PP & WM-- Ensure mapping in system and the deliverable according to the user requirement specification-- Prepare and review multi level validation documents to comply with ERP System Validation-- Identify training needs and conduct training programs or workshops to improve efficiency-- Assist top level management staffs, business process owners and end users to generate different reports for decision making Show less -- Entertain high priority issues (particularly related to MM, WM & PP) in SAP system-- Perform MM Period closing activities-- Co-ordinate rolling forecast upload in system through LSMW and MRP run activities-- Monitor and optimize different business processes related to MM, WM and PP-MRP-- Support for master data maintenance e.g. material master record and bin master record-- Prepare and update multi level validation documents-- Handle Change Control Request for SAP system-- Identify training needs and conduct training programs or workshops to improve efficiency-- Assist top level management staffs, business process owners and end users to generate different reports of specific modules for decision making purposes Show less

  • Senior Manager, Enterprise Resource Planning

    Jan 2025 - now

  • SAP Project Manager & Functional Consultant (MM)

    Mar 2013 - now

  • Manager, Enterprise Resource Planning (ERP)

    Jan 2017 - Dec 2024

  • Senior Executive, Enterprise Resource Planning

    Dec 2011 - Dec 2016

  • Executive, Production Planning & Inventory Control

    Feb 2008 - Dec 2011