Experience

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  Efl

  Sept 2010 - Dec 2012

  Customer service representative

  ● Served customers by providing product and service information; resolving product and service problems.● Attracted potential customers by answering product and service questions; suggesting information about other products and services.● Opened customer accounts by recording account information.● Maintained customer records by updating account information.● Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selected and explained the best solution to solve the problem; expedited correction or adjustment; followed up to ensure resolution.● Maintained financial accounts by processing customer adjustments.● Recommended potential products or services to management by collecting customer information and analyzing customer needs.● Prepared product or service reports by collecting and analyzing customer information.● Contributed to team effort by accomplishing related results as needed. Show less

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  Firstbank nigeria

  Sept 2014 - Oct 2019

  ● Aligned business objectives with employees and management in designated business units; ● Accountable for communications to stakeholders at all levels.● Analyzed, diagnosed, and resolved staff issues/challenges● Ensured collaboration across the Bank in the design and development of new initiatives.● Partnered with line executives and management to proactively address business issues related to workforce development.● Supported employees with general inquiries such as benefits, pay, and development opportunities.● Managed confidential employee information Show less Recruitment & Onboarding● Collaborated with managers to establish staffing requirements and worked with staffing agencies to achieve staffing objectives by conducting high-volume recruitment and screening candidates; conducting phone interviews and in-person interviews● Built applicant sources and attracted top talent by job postings and online advertisements and contacting community services, recruiters; using newsgroups, social media, and job sites media; providing organization information, opportunities, and benefits; making presentations; and maintaining rapport.● Improved organization attractiveness by recommending new policies and practices; monitoring job offers and compensation practices, emphasizing benefits/ entitlements, and avoided legal challenges by understanding current legislationCompensation and Benefits Specialist● Provided support in the implementation of compensation and reward strategies to reinforce the Bank’s strategic aspirations● Analyzed data from survey sources to determine competitiveness internally and externally● Ensured proper capture of loan details into PFMS (HR database) for proper documentation and compliance with laid down policies● Ensured proper custody of security documents for loans availed staff● Ensured proper reconciliation of PFMS and Finacle loan balances● Generated advice to Line Executives requesting approval of retirements● Generated advice to retirees on acceptance of an application for early retirement● Responsible for the accurate computation of exit benefit due to staff● Oversee the administration of staff exit payment● Ensured the prompt payment of death benefits/insurance benefits of deceased staff● Responsible for collation of recovery of bank’s property from exiting staff ● Liaised with the PFA on administration and payment of pension due to ex-staff/beneficiaries of the deceased staff● Ensured efficient and timely responses to ex-staff queries Show less

  • HR Business Partner

    Jul 2018 - Oct 2019

  • HR Generalist

    Sept 2014 - Jul 2018
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  Quality staffing solution inc

  Jul 2020 - Jul 2021

  Human resources generalist

  ● Ensured efficiency and effectiveness in key client service support and administrative processes for the HR department, manage staff queries, troubleshoot all HCM activities on workday, and make orders for the department.● Constructed and distributed all written notifications to employees relating to their compensation, offer letter/ packages, promotion letter, employment verification, etc.● Processed all required actions related to the employee Life cycle and coordinated employee recognition programs; flexible work arrangements, work permits, relocations, sales incentive plans and completed all employee documents, employment contracts, hire packages, etc.● Facilitated all aspects of the recruitment and selection processes, including the job posting, resume screening, telephone pre-screening, and interview scheduling and support● Processed new hire documentation, delivering new hire orientations, and supporting new employee onboarding Show less

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  Government of alberta

  Aug 2021 - Jul 2022

  Talent acquisition consultant

  • Working with various sourcing strategies based on client’s culture and operational needs• Coaching and supporting clients through the assessment process• Supporting the entire recruitment process, which could include all of the following: drafting job ads, reviewing and screening resumes, facilitating interviews, maintaining documentation, conducting reference checks, validating education and employment experience, extending offers of employment etc.• Actively mining candidate pools to identify high quality talent• Supporting Talent Acquisition related attraction and marketing initiatives Show less

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  Edmonton catholic schools

  Jul 2022 - now

  Total rewards specialist - benefits & pension