Experience

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  Viney corporation east europe

  Mar 2015 - Sept 2018

  Assistant manager

  - Assisting the manager on the meetings;- Receiving/answering on the phone/e-mails;- Archiving the documents;- Responsible of issuing and arranging the invoices and send them to the accounting department;- Responsible with purchasing of the raw material for the plastic parts production;- I worked very closely with all the suppliers, regardless of the products bought;- I have coordinated with the sea Freights company all the sea transportations;- I was the responsible person within the company for Production and raw material planning. I have planned the production of the plastic parts and also the raw material as Per the customer delivering schedule;- I was responsible with coordonating a 40 people team, including shifts and weekends as Per the necessity;- Responsible to keep up to date the timekeeping table and checking the Payroll, before salary to be paid by the General Manager;- First point of contact between the company, suppliers and the customers;- Responsible of the packaging and labeling team;- Responsible of coordinating all the shipments between the company and the customer (plastic parts, raw material, machines, etc.)- ISO 9001:2008 Internal Auditor- QA adviser when it is required Show less

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  Stefanini emea

  Sept 2018 - May 2019

  Support engineer

  Travel Helpdesk- Providing customer service and incident resolution at high level;- Answering all inbound contacts; Calls, E-mails and use the customer knowledge portals in English;- Answering enquiries related to functional support of Travel bookings e.g. making or changing reservations, fares & pricing, airline ticketing;- Providing assistance on applications or platforms which customer may own/develop;- Providing frontline technical support such as investigating connectivity issues with customer systems by eliminating external causes;- Resolving questions related to the reservation and booking process for airlines, hotels, rental cars, and other travel-related services- All above mentioned activities and responsibilities are applicable to GDS Apollo. Show less

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  Wipro digital operations and platforms

  Jun 2019 - Sept 2020

  - Deliver new hires training, follow-up trainings, workshops - On a needs basis- Create, correct and verify training documentation - On a needs basis or upon request from Training manager- Ensure client standards for Materials and SOPs for all locations and establish a singular format;- Follow agreed CBU standards as per Account specifics, review/update SOPs (version control) once a month.- Reporting and assessments as per SOP agreed with Account management- Ensure full compliance with Account training/refreshersTracking of hire to Production -Through put - 85%. Ongoing tracking on Hire to production attendance and performance- Floor support; Ensure floor support and/or taking client calls, escalation calls - On a needs basis- Transition support; As per client requirements Show less - Providing customer service and incident resolution at high level;- Answering all inbound contacts; Calls, E-mails and use the customer knowledge portals in English;- Answering enquiries related to functional support of Travel bookings e.g. making or changing reservations, fares & pricing, airline ticketing;- Providing assistance on applications or platforms which customer may own/develop;- Providing frontline technical support such as investigating connectivity issues with customer systems by eliminating external causes;- Resolving questions related to the reservation and booking process for airlines, hotels, rental cars, and other travel-related services- All above mentioned activities and responsibilities are applicable to GDS Apollo and Worldspan. Show less

  • Process Trainer

    Nov 2019 - Sept 2020

  • Technical & Functional Support Associate

    Jun 2019 - Nov 2019
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  Hp

  Jan 2021 - now

  MAIN RESPONSIBILITIES:The Customer & Sales Support Manager (shortened CSSM) works within a European, multicultural and fast moving business environment, supporting Sales Operations, BU and Sales Force within the area of quote to order. Located in a central QTO team and has a wide variety of responsibilities, including the following:1. Consultancy & Design of Product Offering:• Key contact for the Sales organization for Customer E-Catalogue and Portal related matters • Guide Sales and implement optimal catalogue structure• Proactively informs Sales/Customer on any major change in offering or pricing• Provide B2B solution consultancy (no B2Bi)• Provide consultancy on product offering and pricing• Performs triage on issues and redirects to appropriate teams2. Catalogue Deployment & Maintenance:• Drive Catalogue set-up & maintenance in line with Sales and Customer requirements • Proactively manage EOL and NPI in customer offering and catalogue• Manage offering and pricing update across BUs and coordination across regions• Accountable for quality and availability of customer catalogue and pricing (including PCCS)• Set-up simplified deals. • Obtain price approval for customer offering and circulate within account team• Contract/Deal Setup & Mgmt• Supports bid preparation by providing margin, config and quote support • Manages standard and simplified deal set-up• Manages external lease renewal process with customer• Manages offering and pricing updates for all Bus3. Customer support and communication:• Provide customized portal training• Manage all quote requests• Acts as single point of contact on issues regarding offering, catalog, B2B portal access and capabilities• Proactively inform Sales or Customer on any major change in the catalogue4. Metrics & controls• KPIs control and Global Business Services (GBS) and implements corrective actions in case of deviations.• Supports the team for timely closure of all cases impacting the team’s KPIs Show less

  • NWE dMPS Customer and Sales Support Manager

    Nov 2021 - now

  • Data Migration Consultant

    Jan 2021 - Oct 2021