Experience

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  Westpac banking corporation

  Jan 1997 - Jan 2000

  Technical project specialist

  • Design, implementation & ongoing administration of Microsoft & Novell server infrastructure and application servers.• Supported wide range of desktop and server hardware for 1000+ user help desk.

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  Ibm global services australia

  Jan 2000 - Jan 2003

  Software packaging & deployment consultant

  • Creation & maintenance of customised base operating systems for server & workstation platforms across multiple enterprises, for major Australian financial institutions.

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  Ibm global services australia

  Jan 2004 - Jan 2006

  Soe & software packaging specialist

  • Managed & delivered customer requests relating to SOE (standard operating environments) software packing and distribution• Clients included Federal Government Healthcare Commission, Department of Finance, & Westpac.

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  Ibm australia

  Jan 2006 - Jan 2014

  Led 16 projects ranging to $3M value across all project phases. Effectively managed project teams and vendors, delivering projects to schedule and budget. Identified, communicated, resolved and mitigated project risks and issues, enhancing project quality and stakeholder satisfaction.KEY ACHIEVEMENTS• Improved morale & developed strong inter team cooperation, raising efficiency in delivering a major security tool rollout to 8K+ devices on schedule and 12% under budget for a challenging customer.• Handpicked by executive management to lead $1.3M client project delivery transformation, developed innovative cross-functional management techniques to expedite clients’ project workflow• Stepped in, turned around and managed a client security crit-sit, leading a 20+ strong team across multiple disciplines to successfully resolve the issue with no downtime in a three month window.• Achieved > 90% client satisfaction and ‘A’ ratings on all project management reviews, demonstrating commitment and ability to deliver superior results and improving corporate image. Show less Managed technical teams and their implementations across a wide variety of hardware and software platforms, for major financial and industrial sector clients. Developed innovative technical processes, expediting workflow according to project requirements. Mentored and trained team members resulting in increased productivity, reduced risk and improved quality for major client’s projects.KEY ACHIEVEMENTS• Chosen for and led an Intel delivery team for a greenfield data centres implementation in the United States for 6 months. Surpassed executive and program leadership expectations by developing, training and leading a multinational team that completed deliverables ahead of schedule over the period.• Pioneered innovative technical process for the implementation, enhancement, & ongoing expansion of a major Shared SQL environment. Exceeded client expectations by increasing service availability and decreasing ongoing operational costs.• Received 11 formal awards from clients and management for demonstrating outstanding planning and execution of technical requirements across a wide range of projects. Show less

  • Project Manager

    Jan 2010 - Jan 2014

  • Technical Team Lead - Intel Project Services

    Jan 2006 - Jan 2010
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  Ibm australia

  Feb 2014 - Aug 2015

  Senior project manager

  Project leadership of multi-million dollar complex ICT infrastructure and network & security projects for major Australian financial & government clients.Strong focus on recovering troubled projects, and delivering high quality expedited project deliveries within budget and resource constraints.KEY ACHIEVEMENTS:BOSTES (Board of Studies Teaching & Educational Services) ACCOUNT:• Initiated processes and developed project plans for major government education project, maximising efficiency & resulting in successful delivery of client requirements within allocated time-frames.• Inspired and motivated project team on a high profile troubled project.• Negotiated with multiple vendors to expedite key infrastructure works to reduce risk of impact to project team deliverables.WESTPAC ACCOUNT• Firmly guided multiple project teams through extended implementations and troubleshooting sessions to deliver key migrations in the absence of testing environments.• Built strong relationships with client project & business unit teams, and third party vendors, allowing successful negotiation of expedited prerequisite tasks to reduce project schedules.• Increased productivity of project team on major VPN refresh project, resulting in project completion 16% ahead of schedule.• Defined and documented enhanced technical implementation plans, increasing productivity and improving quality of inexperienced technical staff output.• Improved major server migration project rating from D (65%) to B (83%) rating in 2.5 months by established enhanced project plans and documentation to recommended standards. Show less

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  Westpac

  Sept 2016 - now

  Senior it project manager