Experience

• 

  Tech mahindra

  Jan 2019 - Sept 2019

  Technical support engineer

  Assisted customers using Arlo IP Security Cameras with troubleshooting and other concerns.

• 

  Palo alto networks

  Feb 2020 - Oct 2022

  • Configuration and troubleshooting of Next-generation Palo Alto Devices (Firewall, Panorama, Global Protect VPN etc.)• Establish the networking environment by designing system configuration, directing system installation and defining, documenting and enforcing system standards.• Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization.• Log analysis, Root cause analysis, replications, • Support handling for Critical, tickets for top priority accounts and, escalated tickets. Show less

  • Technical Lead

    May 2022 - Oct 2022

  • Network Security Engineer

    Feb 2020 - May 2022
• 

  Zscaler

  Oct 2022 - Sept 2023

  Product support engineer iii
• 

  Acpl systems pvt. ltd.

  Oct 2023 - now

  Cyber security technologist