Experience

• 

  Storage technology corporation

  Jan 1979 - Jan 2002

  Developed and executed comprehensive, requirements-based hardware and software test plans. Provided third-level engineering support on tools-related issues to ensure timely resolution. Ensured successful software tool integration into laptop platforms used by field service engineers. Collaborated with a team of colleagues to create and support a manufacturing process for high-capacity disk subsystems, which was also implemented in two international manufacturing facilities. Supported production environment by providing technical support, creating and maintaining test instructions and documentation, and controlling code and software releases for both product and automated test equipment. Tested and repaired high performance, high density disk storage subsystems.Evaluated, revised and implemented test procedures and related software and hardware.As test area Lead, provided training and supervision of technicians and operators.

  • Staff Test Engineer

    Jan 1999 - Jan 2002

  • Test Engineer

    Jan 1987 - Jan 1999

  • Manufacturing Test Technician

    Jan 1979 - Jan 1987
• 

  Chaparral network storage

  Jan 2003 - Jan 2003

  Test technician / test engineer

  Temporary contract for professional services as a Test Technician and Test Engineer, supporting Validation testing of high-performance, high-availability Fibre Channel SAN appliances.

• 

  Glaze distributing co.

  Jan 2004 - Oct 2012

  Retail customer service, warehouse management and it desktop and network support

  Supported customers by matching them with the best available car care products for their needs. Managed the disposition of frequent incoming product shipments. Designed, installed and debugged an expanded Local Area Network (LAN) allowing more network devices and flexibility. Self-directed projects included: creation and continuation of a digital library for product technical and MSDS information, allowing timely fulfilling of customer requests; implementation of an basic labeling system that simplified inventory management; creation and maintenance of the Company website, scripted in HTML. Voir moins

• 

  Freespirit concepts

  Jan 2006 - Jan 2015

  Sr. installation technician

  Installation of various types of architectural signage systems in new and renovated office, education and industrial facilities. Familiarity with panel, dimensional, metal etch and pressure-sensitive vinyl sign systems.

• 

  The home depot

  Jan 2013 - Oct 2018

  Paint sales associate

  Providing fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Certified in Paint, with an emphasis on department and product knowledge, information on product features, and knowing related items to sell an entire project. As a Company certified Lift Equipment Operator, able to relocate and adjust on-hand inventory to meet department and Store needs. Maintains the in-stock condition of assigned areas, and ensuring clean, safe shopping environment.Serving as a New Associates Coach since 2015, assisting with Department training and helping new employees adapt in their new position.Active Member of the inFocus (store safety) team, performing periodic, rotating safety and loss-prevention audits around the store, and working to instill safe work practices throughout the Store.Homer Award (Platinum Level), and named an Associate of the Month in September 2014. Voir moins

• 

  Firstbank

  Oct 2018 - Jan 2021

  Sr. customer service representative

  24-Hour Telephone Customer Service Representatives work in a fast paced call center atmosphere. Using strong problem solving skills, these knowledgeable representatives perform similar duties as tellers, personal bankers, and new account representatives all over the telephone, helping to make FirstBank as accessible as possible twenty-four hours a day.