Pallavi Mazinder Baruah

Bengaluru, Karnataka, India

27 followers

Timeline
About me
Leader, Customer Delivery at Cisco Systems
Education
- Dibrugarh university
  1997 - 2000
  Bachelor of arts - ba
- Niit institute
  1998 - 2001
  Higher national diploma systems management
Experience
- Sar silicon systems private limited
  Feb 2001 - Oct 2003
  Executive - media & promotions
  Worked with the backend team involved in marketing, distribution and service on a national level of LUMINOUS, TEZ and EXIDE POWERGEN Inverters.
- Convergys india services private limited
  Oct 2003 - Apr 2006
  Worked with the Cisco TAC process within Convergys. Worked with Microsoft Windows XP support, troubleshooting and resolving cases for Microsoft Windows XP home users
  - Senior Network Engineer
    Jan 2005 - Apr 2006
  - Support Engineer
    Oct 2003 - Jan 2005
- Avaya india p limited
  Apr 2006 - Jun 2013
  Lead operations for India center Customer Services team, which is divided into 4 sub-teams providing Level 1 & Level 2 technical support to customers across NAR, EMEA and CALA regions Tier 3 backbone engineer working with customers and Business Partners, troubleshooting and resolving escalated cases
  - Technical Support Manager
    Jan 2011 - Jun 2013
  - Technical Specialist
    Apr 2006 - Dec 2010
- Cisco systems
  Jul 2013 - now
  Leader, customer delivery
Licenses & Certifications
- Certified support center manager (sca)
  Service strategies